Senior Manager, Design Research

Sam's Club; Bentonville (AR); On-site; USD 80,000 - 155,000; Full time

Job summary

Sam's Club is seeking a Senior Manager of Design Research to enhance user experience and product strategies. This role involves analyzing user consumption habits, leading cross-functional projects, and influencing stakeholders to ensure seamless product experiences. The ideal candidate will possess expertise in research principles and data analysis, along with strong communication skills.

Benefits

401(k) match

Stock purchase plan

Paid maternity and parental leave

PTO

Multiple health plans

Qualifications

• Expert in research principles and best practices.
• Independently proposes hypotheses and verifies data reliability.
• Influences and builds stakeholder consensus.

Responsibilities

• Develop and improve user experience strategies through various methods.
• Analyze data to inform interactive design solutions.
• Lead cross-functional initiatives and facilitate brainstorming sessions.

Skills

Data analysis

Stakeholder management

Communication

Process optimization

Journey mapping

Job description

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Building out strategic growth and culture foundations for teams

Position Summary...

As a Senior Manager, Design Research at Sams Club, you will assess gaps between business expectations and user experience strategies by applying trends in user consumption habits and analyzing existing data. You will manage functional partnerships to achieve outcomes across international markets, leading cross-functional projects, and promoting collaboration. You will propose hypotheses, guiding research processes, verifying data accuracy, and translating insights into actionable recommendations to enhance user experience and product strategies. Additionally, you will influence stakeholders, understand customer needs, improve processes, and lead usability testing to ensure seamless product experiences.

What you'll do...

About The Team

At Sams Club, were committed to being the membership you love the most. The Sams Club Design Research Team works across the digital and physical experiences to benefit our members and associates.

What youll do:

• Develop and improve user experience strategies through user interviews, surveys, journeys, storyboards, and contextual inquiries.
• Assess gaps between business expectations and user experience, applying trends in user consumption habits.
• Analyze data from web analytics, surveys, and support calls to inform interactive design solutions and mitigate risks.
• Stakeholder management, communication, and engagement, adapting to cultural differences for business value.
• Lead cross-functional initiatives, encouraging international collaboration with best practices and shared goals.
• Facilitate brainstorming sessions, resolve issues, and encourage diverse perspectives for creativity and growth.

What you'll bring:

• Expert in research principles, best practices, data analysis, and identifying information gaps, ensuring accuracy and addressing legal risks.
• Independently proposes hypotheses, guides research processes, and verifies data reliability, translating insights into actionable recommendations.
• Influences and builds stakeholder consensus through informed and strategic research inputs.
• Journey mapping; Process optimization; Communication and influencing techniques

The above information has been designed to indicate the general nature and level of work performed in the role. It is not designed to contain or be interpreted as a comprehensive inventory of all responsibilities and qualifications required of employees assigned to this job. The full Job Description can be made available as part of the hiring process.

Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include 401(k) match, stock purchase plan, paid maternity and parental leave, PTO, multiple health plans, and much more.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Design and Research

• Industries

  Retail

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