Key Account Manager (CMI)

VECTOR North America; Novi (MI); On-site; USD 90,000 - 140,000; Full time

Job summary

VECTOR North America is seeking an experienced Key Account Manager to develop and grow strategic customers in Medical Technology and related sectors. You will align Vector software solutions with customer objectives, drive long-term revenue growth, and strengthen Vector's role as a trusted partner.

Key responsibilities include building and executing strategic account plans, expanding existing relationships, and working closely with sales teams to deliver market-focused solutions.

Qualifications

• Bachelor’s degree in STEM or equivalent education and experience.
• 3–5 years’ experience in software sales (B2B).
• Strong technical understanding of embedded software and healthcare software.
• Ability to travel 20–40% as needed.
• Excellent interpersonal, negotiation, presentation, and communication skills.
• Ability to work independently and as part of a cross‑functional team.

Responsibilities

• Develop and execute account strategy for strategic customers in Medical Technology and other sectors.
• Identify, expand and deepen relationships with technical and commercial stakeholders.
• Collaborate with internal teams to deliver customer-focused solutions and ensure successful product deliveries.
• Provide market and customer feedback to influence product or sales roadmaps.
• Present Vector solutions to customers at trade shows and conferences.

Skills

Software sales

Embedded software

Healthcare software

Negotiation & communication

Independent & cross-functional work

Education

Bachelor's degree in STEM

Job description

The Key Account Manager (KAM) develops, manages and grows relationships with strategic customers in the Medical Technology and other sectors. This role aligns the company’s software solutions with customer objectives, promotes long‑term revenue growth, and strengthens the company’s position as a trusted partner in the Medical Technology sector.

We are seeking an experienced and driven Key Account Manager for this newly created position.

Your Tasks

• Account Strategy & Development
• Drive and execute strategic account development plans targeting medical technology markets and customers.
• Expansion of existing customer relationships and development of new relationships.
• Strategically build customer relationships from technical, commercial, management stakeholders.

Customer Relationship Management

• Identify and assess customer potential through cold calling, cross selling, customer events and other methods.
• Analyze customer technical processes and use cases to align with Vector solutions.
• Conduct or facilitate contract negotiations to successful outcomes.

Internal Collaboration

• Work closely with the CMI BDM and customer sales teams to deliver customer-focused solutions.
• Ensure smooth execution of product deliveries and high customer satisfaction.
• Provide market and customer feedback to influence product or sales roadmaps.

Market & Industry Insight

• Conduct and support assessments in the field of Medical Technology and other industries.
• Perform technical valuations in order to present our solutions to customers in a customized manner.
• Provide intelligence on competitor offerings, customer strategies, and market shifts.
• Present MedTech product portfolio to customers, at trade shows and professional conferences.

Requirements

• Education: Bachelor’s degree in STEM (Science, Technology, Engineering, Life Sciences) or equivalent education and experience.
• Experience:
• Minimum of 3-5 years’ experience in software sales (BTB).
• Strong technical understanding and affinity for embedded software.
• Strong understanding of electronics and software solutions for healthcare applications.
• Highly developed ability to build and manage sustainable and trust‑based relationships with technical and non-technical stakeholders.
• Knowledge & Skills:
• Excellent interpersonal, negotiation, presentation, and communication skills.
• Ability to work independently and as part of a cross‑functional team.
• Enjoy advising clients and skilled in negotiation situations
• Self‑starter with a disciplined follow‑up approach.
• Ability to work effectively with local and global cross‑functional teams
• Ability to travel 20 to 40% as needed

Benefits

Vector is a global, growing company with industry‑leading software products. Vector has over 4,000 employees at 30+ locations worldwide, supporting manufacturers and suppliers with a professional platform of software and hardware tools, embedded software components, and services for developing embedded systems. Driven by our passion for technology, we develop solutions which relieve engineers of their demanding tasks. Our employees work on tomorrow’s electronic technologies every single day.

What We Offer You

• A core business in growing and exciting technologies.
• The atmosphere of a small company with the resources of a global organization with offices in Europe, the Americas, and Asia.
• A privately held enterprise: Our products and strategic direction are based on our customer's needs, not outside investment interests.
• An engineering company run by engineers. If you’re an engineer, we speak your language.
• An 'open-door' environment: Communication with management is simple and direct, no rigid protocol to follow.
• The work-life balance of our employees underlies everything we do at Vector.

Your work is our source code. Your passion and creativity is our success. You generate ideas and product innovations, and in return, we provide an attractive, high‑tech working environment with a generous Total Rewards Program.

This is an excellent opportunity for the right person.

Local candidates only.

EOE--Veterans and Disabled