Key Account Manager

MPE Inc.; Milwaukee (WI); On-site; USD 90,000 - 150,000; Full time

Job summary

MPE Inc. in Milwaukee seeks a seasoned Key Account Manager to own long-term strategy and relationships for key accounts through production, expansion, and renewal cycles.

You will lead quarterly business reviews, plan roadmaps, and collaborate with cross-functional teams to ensure program success and revenue growth.

Qualifications

• Bachelor's degree in engineering, business, or related field.
• 5-8+ years of account management or technical sales experience in MedTech/CDMO/medical device manufacturing.
• Proven track record growing existing accounts (15-20%+ YoY).
• Understanding of production-stage challenges in regulated environments (ISO 13485, FDA, supply chain).
• Strong interpersonal, problem-solving, and negotiation skills.
• Experience with CRM and ERP systems.
• Willingness to travel up to 30-40% for on-site reviews and relationship building.

Responsibilities

• Serve as the senior point of contact for assigned key accounts, owning long-term strategy, quarterly business reviews, and roadmap planning
• Identify and develop new opportunities within existing accounts (e.g., follow-on programs, adjacent technologies, multi-site expansions)
• Collaborate with SAMs on pre-production discovery in current accounts when needed but retain primary ownership post-production
• Monitor program performance, escalate ...
• Monitor account KPIs (revenue, margin, customer satisfaction) and maintain accurate monthly sales forecasts in CRM too
• Drive customer retention (95%+ renewal rate) through proactive relationship management and value demonstrations
• Lead negotiations for expansions, pricing adjustments, and contract renewals, and technical conversations as required
• Collect voice-of-customer feedback to inform MPE's platform improvements and report metrics (e.g., NPS, expansion revenue)
• Support daily tactical needs in partnership with Inside Sales Representatives

Skills

Interpersonal skills

Problem-solving

Negotiation skills

CRM experience

ERP experience

Travel readiness

Education

Bachelor's degree in engineering, business or related field

Tools

CRM systems

ERP systems

Job description

The Key Account Manager is the primary farmer and relationship owner for existing customers once programs reach production release. This role fosters ongoing expansion (new programs, upsells), ensures exceptional satisfaction, and drives revenue growth within assigned accounts while providing strategic oversight.

Responsibilities

• Serve as the senior point of contact for assigned key accounts, owning long-term strategy, quarterly business reviews, and roadmap planning
• Identify and develop new opportunities within existing accounts (e.g., follow-on programs, adjacent technologies, multi-site expansions)
• Collaborate with SAMs on pre-production discovery in current accounts when needed but retain primary ownership post-production
• Monitor program performance, escal ...
• Monitor account KPIs (revenue, margin, customer satisfaction) and maintain accurate monthly sales forecasts in CRM too
• Drive customer retention (95%+ renewal rate) through proactive relationship management and value demonstrations
• Lead negotiations for expansions, pricing adjustments, and contract renewals, and technical conversations as required
• Collect voice-of-customer feedback to inform MPE's platform improvements and report metrics (e.g., NPS, expansion revenue)
• Support daily tactical needs in partnership with Inside Sales Representatives

Qualifications

• Bachelor's degree in engineering Discipline, Business, or related field
• 5-8+ years of account management or technical sales experience in MedTech/CDMO/medical device manufacturing
• Demonstrated success growing existing accounts (15-20%+ YoY expansion)
• Deep understanding of production-stage challenges in regulated environments (ISO 13485, FDA, supply chain)
• Strong interpersonal, problem-solving, and negotiation skills
• Experience with CRM and ERP systems
• Travel up to 30-40% for on-site reviews and relationship building