Key Account Manager

Primary Services; Houston (TX); On-site; USD 90,000 - 130,000; Full time

Job summary

Primary Services in Houston is expanding its internal recruiting team and seeking a Strategic Account Manager to retain, grow, and expand strategic client relationships across our Fortune 500 portfolio. You will partner with Recruiting Consultants to define recruitment strategy and ensure on-time delivery of professionals.

Responsibilities include developing account plans, managing orders and resources, and delivering solutions that meet client business objectives while driving revenue and gross

Qualifications

• 3+ years of account management experience in staffing or recruiting firms (as per job posting).
• Proven ability to retain, grow and expand existing client accounts.
• Exceptional verbal and written communication skills with stakeholders at all levels.
• Experience with ATS/CRM software and MS Office, especially Excel.

Responsibilities

• Act as trusted advisor and primary contact between Primary Services and strategic clients.
• Retain and expand client relationships; manage resources and provide solutions that meet client objectives.
• Partner with Recruiting Consultants to determine recruitment strategy for individual and project hiring.
• Develop and execute strategic account plans within assigned territory and coordinate with sales.
• Oversee order management and fulfillment of professional services offerings.
• Identify new opportunities with clients for growth and ensure timely updates to clients.

Skills

Account management

Client relationships

Strategic sales

Proposal development

Education

Bachelor's degree in business, sales, communications, or related field

Tools

ATS

CRM software (Bullhorn, Salesforce, Zoho CRM, HubSpot)

Microsoft Excel

Job description

At Primary Services, we strongly believe in being a people-first business. To get there, we need talented and driven people to join our team. We are looking to add ambitious individuals to our internal recruiting teams to help us further achieve global success.

Primary Services was founded in 1988 and is an award-winning recruitment partner for a portfolio of long-served Fortune 500 clients in the energy, engineering, healthcare, technology, and financial industries. We are continuing to see growth across various industries and service categories and are eager to help clients and job seeker achieve their goals.

Summary:

You would be entrusted with some of our Key, Strategic Accounts that are an integral part of our current and future success. The goal of the account manager is to retain, grow, and expand current clients, and provide strategic long-term solutions to meet and exceed client business objectives.

• Act as the trusted advisor and first point of contact between Primary Services and our strategic clients
• Retain, grow and expand client relationships, manage resources, and provide solutions that help our clients meet and exceed their business objectives
• Partner with our team of Recruiting Consultants to determine recruitment strategy for individual and project hiring
• This is a strategic selling and customer success role and, as such, you will be the clients' trusted advisor by providing solutions that drive clients' business objectives
• The Strategic Account Manager is responsible for representing enthusiasm to serve and support clients by consistently managing projects and consultants
• Develop and execute strategic account plans within assigned territory
• Develop and maintain trusted advisor relationship with the client through systemic communication
• Retain, grow and expand staffing, project outsourcing, and professional services offerings
• Oversee the client's order management and solution fulfillment
• Ensure a fast and streamlined process from order to hire to maintain customer satisfaction
• Manage opportunities and deliver highly qualified professionals for client account
• Oversee and coordinate delivery of professional services solutions
• Develop and execute strategic account plan in coordination with sales
• Articulate immediate client needs to recruiting team
• Identify new opportunities with clients and accounts for global customer success
• Negotiate and close job offers and work with new hires to ensure their success
• Achieve quarterly goals focused on account growth and gross margin
• Communicates effectively and timely to provide updates and share information
• Bachelor's degree in business, sales, communications, or a related field.
• 2–5 years of account management experience within a staffing or recruiting firm is required.
• Demonstrated understanding of staffing/recruiting operations, including client relationships, recruiting processes, candidate delivery, and order fulfillment.
• Proven ability to retain, grow, and expand existing client accounts.
• Demonstrated experience achieving revenue, profitability, and gross margin goals.
• Exceptional verbal and written communication skills, with the ability to influence and build relationships with stakeholders at all levels.
• Strong organizational, analytical, and project management skills.
• Experience managing resources, client projects, and multiple competing priorities.
• Experience with ATS and/or CRM software (e.g., Bullhorn, Salesforce, Zoho CRM, or HubSpot) and Microsoft Office, particularly Excel
• Exceptional verbal and written communication skills, with the ability to persuade a wide range of customer stakeholders
• Strong organizational skills and attention to detail; ability to prioritize and execute multiple tasks and meet deadlines under pressure
• Strong analytical skills; comfortable analyzing order, associate, and customer data to drive results
• Demonstrated experience in achieving revenue and profit goals
• Demonstrated experience in resource management and project management
• Experience with account management and customer relationship building
• Experience with ATS and/or CRM software (e.g. Salesforce, Zoho CRM or HubSpot) and MS Office (particularly MS Excel)