Key Account Manager

Epeusa; Union City (CA); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Company-paid life insurance

AD&D insurance

Short/long-term disability

401k with company match

Job summary

EPE USA is seeking a seasoned Key Account Manager – Protective Packaging in the San Francisco Bay Area to nurture and grow strategic customer relationships. You will partner with engineering, operations and leadership to align packaging solutions with customer needs and drive profitable growth.

The role is remote/field-based with a strong local presence requirement, travel to customer facilities, and collaboration across teams to deliver customized packaging programs.

Qualifications

• Minimum 3+ years in key account management or related customer-facing technical role.
• Experience in packaging, engineering, manufacturing or related technical environment preferred.
• Strong understanding of packaging solutions and customer needs.
• Ability to communicate with engineers, operations and senior management.
• Willingness to travel to customer facilities and EPE locations.

Responsibilities

• Manage and develop relationships with strategic and key accounts.
• Build relationships with customers across sales, engineering, operations, supply chain and leadership.
• Develop deep understanding of each customer’s business, products and packaging needs.
• Lead customer meetings, presentations and periodic business reviews.
• Collaborate with engineering and operations to create customized packaging solutions.
• Monitor customer satisfaction and address service or quality concerns.
• Travel to customer sites as needed.

Skills

Account management

Technical sales

Packaging industry knowledge

Manufacturing environment

Customer stakeholder communication

Education

Bachelor’s degree in engineering/Packaging/Supply Chain/Manufacturing/Business

Job description

Build your career. Be part of a great team. Have time for what matters.

At EPE USA, we believe a rewarding career should offer more than professional growth. It should give you the opportunity to do meaningful work, be part of a strong team, and maintain a healthy balance between your career and your life outside of work.

Why Join EPE USA?

We want EPE USA to be a place where people can build a career without putting life on hold.

• Healthy Work-Life Balance — We believe people do their best work when they have the time and space to recharge, spend time with family and friends, and enjoy life outside of work.
• Strong Team Culture — work alongside people who collaborate, communicate, share ideas, and help each other succeed. We believe winning as a team is more rewarding than winning alone.
• A Supportive Workplace — We value respect, teamwork, and open communication. Your contribution matters, and you’ll have colleagues you can count on when challenges arise.
• Opportunities to Grow — Build your skills, take on new challenges, and expand your career as our business continues to grow.
• Meaningful Work — See the impact of your efforts through the products, solutions, and customer relationships you help create.
• The Opportunity to Make a Difference — Help us develop packaging solutions that create value for our customers while reducing environmental impact.

A Culture Built Around People

At EPE USA, we know that company culture isn't created by slogans — it's created by how people work together every day. We work hard, we support each other, and we believe there should still be time for the people and things that matter outside of work.

Who Thrives at EPE USA?

We’re looking for people who bring initiative, curiosity, accountability, teamwork, and a positive attitude to what they do.

Build Your Career. Be Part of the Team. Have a Life Outside of Work.

What We Are Looking for:

EPE USA is seeking an experienced Key Account Manager – Protective Packagingbased in the San Franciso Bay Area to manage, strengthen, and grow relationships with strategic customers. This role is ideal for a customer-focused sales professional who understands manufacturing and packaging environments and can identify opportunities to expand business within key accounts. The Key Account Manager will serve as a primary partner to assigned customers while collaborating closely with EPE’s engineering, operations, and leadership teams.

This is a remote, field-based position offering the flexibility to work from a home office while maintaining a strong local presence with our customer.

What You’ll Do

• Manage and develop relationships with assigned strategic and key accounts.
• Build strong relationships with customer contacts across sales, engineering, operations, supply chain, and leadership.
• Develop a deep understanding of each customer’s business, products, packaging requirements, and future needs.
• Create and execute account strategies focused on customer retention and profitable growth.
• Partner with EPE engineering and operations teams to develop customized packaging solutions.
• Lead customer meetings, presentations, and periodic business reviews.
• Monitor customer satisfaction and proactively address service, quality, or delivery concerns.
• Maintain awareness of customer business trends, competitive activity, and future programs that may affect assigned accounts.
• Support new product and program launches from initial opportunity through production.
• Serve as the voice of the customer within EPE while balancing customer requirements with company objectives.
• Travel to customer facilities and EPE locations as business needs require.
  

What you need to succeed

• Bachelor’s degree in engineering, Packaging, Supply Chain, Manufacturing, Business, or a related field; equivalent relevant experience may be considered.
• Three (3) or more years of experience in key account management, technical sales, engineering, packaging, manufacturing, or a related customer-facing technical role.
• Experience in packaging, engineering, manufacturing, or a related technical environment strongly preferred.
• Working knowledge of corrugated, folding carton, flexible, protective, and/or rigid packaging solutions preferred.
• Ability to communicate effectively with customers and internal stakeholders, ranging from engineers and operations personnel to senior management.

Location Requirements

• Candidates must reside in the Bay Area, including San Jose, Oakland, Fremont, Hayward, Santa Clara, Sunnyvale, or surrounding communities.
• Must be available for regular in-person customer meetings and onsite support.
• Ability to travel to other customer locations and EPE facilities as business needs require.

What Success Looks Like

Success in this position means developing a thorough understanding of your customers’ businesses, becoming a trusted partner, retaining existing business, and consistently identifying opportunities for profitable account growth.

If you have a strong background in account management and enjoy combining relationship development, technical problem-solving, and business growth, we encourage you to apply.

Benefits we offer:

• Health insurance (medical, dental, vision)
• Paid sick and paid vacation time off
• Company-paid life insurance
• Additional life/accidental death and dismemberment insurance
• Short and long-term disability
• 401k with company match

EPE USA is proud to be an Equal Employment Opportunity employer. We intend to maintain a work environment that is free of harassment, discrimination, or retaliation because of age, race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth, breastfeeding and/or related medical conditions), gender, gender identity, gender expression, sexual orientation, military or veteran status, or any other status protected by federal, state, or local laws.

If you need assistance or accommodation due to a disability, you may contact us at 800.315.0336.