Key Account Manager / Packaging Engineer

Epe Industries Usa Inc; Hayward (CA); On-site; USD 120,000 - 150,000; Full time

Benefits offered by this job

Healthy work-life balance

Strong team culture

Supportive workplace

Opportunities to grow

Meaningful work

Make a difference

Job summary

EPE USA is hiring a Key Account Manager / Packaging Engineer in Hayward, CA, to support a strategic customer. The role blends account management with hands-on packaging engineering and project management.

You will design and optimize packaging, develop CAD drawings, and manage projects end-to-end for the customer’s products, ensuring cost, performance, and sustainability goals are met.

Qualifications

• Bachelor's degree in Packaging Engineering, Mechanical Engineering, or related field.
• 3–5 years in packaging engineering, manufacturing engineering, or technical account management.
• Protective packaging experience and customer-facing engineering preferred.
• Ability to travel to customer facilities and EPE locations as needed.

Responsibilities

• Serve as the primary point of contact for a key customer, building strong relationships and ensuring exceptional service.
• Design, develop, evaluate, and optimize packaging solutions based on customer product requirements, protection needs, cost objectives, and manufacturing capabilities.
• Create and modify packaging designs, technical drawings, and prototypes using CAD software.
• Manage packaging development projects from initial customer requirements through design, prototyping, testing, approval, and production implementation.
• Provide technical support during packaging implementation, production, and troubleshooting.
• Recommend design improvements that increase product protection, packaging performance, sustainability, and operational effectiveness.
• Develop a thorough understanding of the customer's products, packaging requirements, operational processes, and business objectives.

Skills

Customer relationship management

Packaging engineering

Technical project management

Education

Bachelor's degree in Packaging Engineering, Mechanical Engineering, or related field

Tools

CAD software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Key Account Manager / Packaging Engineer

Full Time Hayward, CA, US

Salary Range: $120,000.00 To $150,000.00 Annually

Build your career. Be part of a great team. Have time for what matters.

At EPE USA, we believe a rewarding career should offer more than professional growth. It should give you the opportunity to do meaningful work, be part of a strong team, and maintain a healthy balance between your career and your life outside of work.

Why Join EPE USA?

We want EPE USA to be a place where people can build a career without putting life on hold.

• Healthy Work-Life Balance — We believe people do their best work when they have the time and space to recharge, spend time with family and friends, and enjoy life outside of work.
• Strong Team Culture — work alongside people who collaborate, communicate, share ideas, and help each other succeed. We believe winning as a team is more rewarding than winning alone.
• A Supportive Workplace — We value respect, teamwork, and open communication. Your contribution matters, and you’ll have colleagues you can count on when challenges arise.
• Opportunities to Grow — Build your skills, take on new challenges, and expand your career as our business continues to grow.
• Meaningful Work — See the impact of your efforts through the products, solutions, and customer relationships you help create.
• The Opportunity to Make a Difference — Help us develop packaging solutions that create value for our customers while reducing environmental impact.

At EPE USA, we know that company culture isn't created by slogans — it's created by how people work together every day. We work hard, we support each other, and we believe there should still be time for the people and things that matter outside of work.

Who Thrives at EPE USA?

We’re looking for people who bring initiative, curiosity, accountability, teamwork, and a positive attitude to what they do.

Build Your Career. Be Part of the Team. Have a Life Outside of Work.

At EPE USA, we believe a rewarding career should offer more than professional growth. It should give you the opportunity to do meaningful work, be part of a strong team, and maintain a healthy balance between your career and your life outside of work.

Why Join EPE USA?

We want EPE USA to be a place where people can build a career without putting life on hold.

• Healthy Work-Life Balance — We believe people do their best work when they have the time and space to recharge, spend time with family and friends, and enjoy life outside of work.
• Strong Team Culture — work alongside people who collaborate, communicate, share ideas, and help each other succeed. We believe winning as a team is more rewarding than winning alone.
• A Supportive Workplace — We value respect, teamwork, and open communication. Your contribution matters, and you’ll have colleagues you can count on when challenges arise.
• Opportunities to Grow — Build your skills, take on new challenges, and expand your career as our business continues to grow.
• Meaningful Work — See the impact of your efforts through the products, solutions, and customer relationships you help create.
• The Opportunity to Make a Difference — Help us develop packaging solutions that create value for our customers while reducing environmental impact.

At EPE USA, we know that company culture isn't created by slogans — it's created by how people work together every day. We work hard, we support each other, and we believe there should still be time for the people and things that matter outside of work.

Who Thrives at EPE USA?

We’re looking for people who bring initiative, curiosity, accountability, teamwork, and a positive attitude to what they do.

Build Your Career. Be Part of the Team. Have a Life Outside of Work.

What We Are Looking for:

EPE USA is seeking a highly motivated and technically skilled Key Account Manager / Packaging Engineer to support a strategic customer in the Bay Area. This hybrid position combines key account management, hands-on packaging engineering, technical project management, and customer support.

This unique opportunity combines customer relationship management with hands-on packaging engineering. We're looking for someone who enjoys working directly with customers, solving technical challenges, and developing innovative packaging solutions.

What You’ll Do

• Serve as the primary point of contact for a key customer, building strong relationships and ensuring exceptional service.
• Design, develop, evaluate, and optimize packaging solutions based on customer product requirements, protection needs, cost objectives, and manufacturing capabilities.
• Create and modify packaging designs, technical drawings, and prototypes using CAD software.
• Manage packaging development projects from initial customer requirements through design, prototyping, testing, approval, and production implementation.
• Provide technical support during packaging implementation, production, and troubleshooting.
• Recommend design improvements that increase product protection, packaging performance, sustainability, and operational effectiveness.
• Develop a thorough understanding of the customer's products, packaging requirements, operational processes, and business objectives.
• Maintain awareness of customer business trends, competitive activity, and future programs that may affect assigned accounts.

What you need to succeed:

• Bachelor's degree in Packaging Engineering, Mechanical Engineering, or a related technical field, or equivalent relevant experience.
• 3–5 years of experience in packaging engineering, manufacturing engineering, technical account management, or a related field.
• Protective packaging experience and previous customer-facing engineering experience are highly preferred.
• Ability to travel to customer facilities and EPE locations as business needs require.

Location Requirements

• Candidates must reside in the Bay Area, including San Jose, Oakland, Fremont, Hayward, Santa Clara, Sunnyvale, or surrounding communities.
• Must be available for regular in-person customer meetings and onsite support.
• Ability to travel to other customer locations and EPE facilities as business needs require.

What Success Looks Like

Success in this position means developing a thorough understanding of your customers’ businesses, becoming a trusted partner, retaining existing business, and consistently identifying opportunities for profitable account growth.