Key Account Manager

Beacon Roofing Supply, Inc; Topeka (KS); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision insurance

PTO, holidays, and parental leave

Paid training and certifications

Legal assistance and identity theft</n

Pet insurance

Employee assistance program (EAP)

Job summary

QXO in Topeka, KS is seeking a results-driven sales/customer service professional to support Beacon’s sales efforts by collaborating with branch managers and outside sales representatives. The role includes managing the end-to end order process, tracking orders, stock checks, and collecting customer feedback.

Your responsibilities include resolving issues quickly, engaging with manufacturers to learn products, and driving private label growth and Beacon PRO+ penetration, with travel up to 25%.

Qualifications

• 4+ years of Sales or Customer Service experience.
• Industry knowledge in roofing is a plus.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication across levels.
• Willingness to travel up to 25%.

Responsibilities

• Provide elevated customer experience in support of Beacon’s sales efforts.
• Manage end-to-end order management: track orders, check stock, suggest products, collect feedback.
• Be primary contact for key customers during issue resolution via calls and emails.
• Partner with outside sales reps to strengthen relationships with key customers.
• Engage with manufacturers to stay informed and educate customers.
• Promote private label products and Beacon PRO+ penetration.
• Resolve day-to-day issues quickly and safely.

Skills

Customer service

Sales experience

Problem-solving

Communication

Travel readiness

Tools

Microsoft Office 365

Job description

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you'll do:

• Provide unique and elevated customer experience in support of Beacon’s sales efforts by collaborating with the branch manager and outside sales representatives to continuously improve the service offering
• Manage the end-to-end order management process by tracking orders checking stock availability suggesting complementary products and collecting customer feedback
• Operate as the primary point of contact for key customers during issue resolution through calls and emails
• Partner with outside sales representatives to develop strategies to become the number one roofing distributor by maintaining a strong working relationship with key customers
• Engage in independent discussions with manufacturers to track and learn about products to educate customers
• Make strategic recommendations to customers to drive private label products and digital (Beacon PRO+) penetration
• Resolve day-to-day issues quickly, efficiently, and safely

What you'll bring:

• Minimum 4+ years of relevant Sales or Customer Service experience
• Industry knowledge in residential roofing or commercial roofing materials is a plus
• Diligent organizational habits with a detail-oriented focus on producing high-quality deliverables
• Problem-solving acumen with an ability to see through complexity and exercise sound judgment with strong interpersonal skills
• Proficient skill with Microsoft Office 365 applications (Word, Excel, Outlook, and PowerPoint)
• Professional written and verbal communication skills to communicate effectively across all levels
• Moderate travel up to 25% as needed for business purposes
• Work assignments may be completed remotely and/or in available company offices

What you'll earn

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

QXO is an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.