Key Account Representative National Accounts

Beacon Roofing Supply, Inc; East Rutherford (NJ); On-site; USD 23,000 - 37,000; Full time

Benefits offered by this job

401(k) with employer match

Medical, dental, and vision insurance

PTO, company holidays, and parental LE

Paid training and certifications

Legal assistance and identity 보호

Pet insurance

Employee assistance program (EAP)

Job summary

QXO is seeking a customer-facing role to act as the primary contact for key customers, managing inquiries via phone and email, and driving excellent service to support sales.

The role collaborates with Outside Sales Representatives to grow accounts, manages end-to-end order processing, and promotes private label products and digital solutions, with remote or office-based work as needed.

Qualifications

• Minimum of 2 years' Sales or Customer Service experience, preferably in building materials.
• Strong organizational skills with attention to detail.
• Excellent problem-solving abilities and sound judgment.
• Effective interpersonal and written/verbal communication skills.
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint).
• Willingness to travel up to 25% for business purposes.
• Comfort with extended periods of desk work and heavy phone/email communication.

Responsibilities

• Act as the primary point of contact for key customers, addressing their inquiries and concerns through phone calls and email correspondence
• Provide exceptional customer service to bolster sales efforts and enhance customer satisfaction
• Collaborate closely with Outside Sales Representatives (OSR) to strengthen customer relationships and work collectively towards achieving sales targets
• Manage the entire order process from initiation to delivery, including order tracking and recommending complementary products
• Make strategic recommendations to increase the adoption of private label products and digital solutions
• Support OSRs in developing account growth strategies and conducting Quarterly Business Reviews (QBRs)
• Ensure timely and accurate deliveries while assisting with various customer operations
• Efficiently resolve day-to-day customer issues, whether working remotely or from company offices as required

Skills

Customer service

Organizational skills

Problem solving

Communication

Travel up to 25%

Tools

MS Office 365

Job description

QXO is a leading distributor and installer of building products serving an $800 billion market. The company’s mission is to modernize the building products industry through advanced technology and a best-in-class customer experience. QXO is North America’s largest distributor and installer of insulation, the second-largest distributor of roofing products, the second-largest publicly traded distributor of lumber and building materials, and the largest distributor of waterproofing products. The company is targeting $50 billion in annual revenue within the decade through accretive acquisitions and organic growth. For more information, visit QXO.com.

What you'll do:

• Act as the primary point of contact for key customers, addressing their inquiries and concerns through phone calls and email correspondence
• Provide exceptional customer service to bolster sales efforts and enhance customer satisfaction
• Collaborate closely with Outside Sales Representatives (OSR) to strengthen customer relationships and work collectively towards achieving sales targets
• Manage the entire order process from initiation to delivery, including order tracking and recommending complementary products
• Make strategic recommendations to increase the adoption of private label products and digital solutions
• Support OSRs in developing account growth strategies and conducting Quarterly Business Reviews (QBRs)
• Ensure timely and accurate deliveries while assisting with various customer operations
• Efficiently resolve day-to-day customer issues, whether working remotely or from company offices as required

What you'll bring:

• Minimum of 2 years' Sales or Customer Service experience, preferably in building materials
• Strong organizational skills with attention to detail
• Excellent problem-solving abilities and sound judgment
• Effective interpersonal and written/verbal communication skills
• Proficiency in Microsoft Office 365 (Word, Excel, Outlook, PowerPoint)
• Willingness to travel up to 25% for business purposes.
• Comfort with extended periods of desk work and heavy phone/email communication

What you'll earn

• 401(k) with employer match
• Medical, dental, and vision insurance
• PTO, company holidays, and parental leave
• Paid training and certifications
• Legal assistance and identity protection
• Pet insurance
• Employee assistance program (EAP)

Benefits for union‑represented roles are determine d by the applicable collective bargaining agreement and may differ from standard company benefits.

QXO is an Equal Opportunity Employer.

We value diversity and do not discriminate on the basis of race, color, religion, gender or sexual orientation, national origin, age, disability, or any other protected status.

To comply with Pay Transparency laws, employers must disclose an annual salary range. Actual offers depend on factors such as location, experience, skills, and market data. This position may also offer variable compensation.

Salary Range:

USD $22.98 - USD $36.78 /Yr.