Key Account Manager

Cloos Robotic Welding, Inc.; Schaumburg (IL); Remote; USD 90,000 - 130,000; Full time

Job summary

Cloos Robotic Welding, Inc. is seeking a Key Account Manager to lead the commercial strategy for a portfolio of strategic manufacturing accounts.

The KAM acts as the primary relationship owner, coordinating Sales, Engineering, Project Management, Service, and Product teams to deliver value across customer locations and facilities. You will manage 3–5 existing accounts and develop 2–3 new opportunities, balancing 60/40 between existing and new growth, with multi-year plans and executive-facing

Qualifications

• Experience managing strategic manufacturing accounts.
• Ability to develop multi-year account plans.
• Strong communication with executive-level stakeholders.

Responsibilities

• Develop and execute the commercial strategy for assigned accounts.
• Drive order entry, revenue growth, and customer retention.
• Coordinate with Sales, Engineering, PM, Service, and Product teams.
• Maintain account plans, site maps, and opportunity roadmaps.
• Act as primary relationship owner and ensure alignment across regions.

Skills

Account management

Strategic account planning

Relationship building

Cross-functional collaboration

Job description

Description

Key Account Manager Key Account Manager Page 1 of 5 September 2026 TITLE: Key Account Manager BUSINESS UNIT: Sales REPORTS TO: Country GM/MD/President (Direct) Head of KAM (Functionally) FLSA STATUS: Exempt LOCATION: Remote REVISION DATE: 09/24/2026 SUMMARY The Key Account Manager (KAM) is responsible for developing and executing the commercial strategy for an assigned portfolio of strategic manufacturing accounts. Acting as the primary commercial relationship owner, the KAM drives profitable Order Entry, revenue growth, customer retention, account penetration, and long-term partnership development across relevant customer locations, business units, and manufacturing facilities. The role serves as the central point of commercial coordination between the customer and internal stakeholders, aligning Sales, Engineering, Project Management, Service, Product Management, and executive leadership to deliver consistent solutions and measurable business value. Depending on the assigned account, the KAM may have primary responsibility within the Market Region or may serve as CLOOS's global point of contact, coordinating account activities across the Americas, EMEA, and APAC. The KAM is expected to support expansion opportunities wherever the assigned customer operates and to ensure alignment across CLOOS regions. ESSENTIAL FUNCTIONS Reasonable Accommodation Statement To perform this job successfully, the individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

Account Portfolio & Focus

• Manage a focused portfolio typically consisting of 3–5 existing strategic Key Accounts and the development of 2–3 prospective strategic accounts.
• Balance commercial focus approximately 60% toward consolidating and expanding existing Key Accounts and 40% toward identifying, developing, and converting new strategic accounts.
• For each assigned account, maintain a documented account plan, customer site map, installed-base view, stakeholder map, and multi-year opportunity roadmap.

Strategic Account Leadership

• Own the overall relationship and account strategy for assigned strategic accounts.
• Develop and execute multi-year account plans aligned with customer growth strategies, investment priorities, decision centers, installed base, and site-level opportunities.
• Build trusted relationships with executive leadership, corporate procurement, operations, engineering, manufacturing, and plant management teams.
• Serve as the primary point of contact for customer relationship development, profitable growth, and strategic alignment.