70600A - Manager, Key Accounts

Colonial Group; Sacramento (CA); On-site; USD 85,000 - 130,000; Full time

Job summary

Colonial Group in Sacramento, CA seeks a strategic Key Account Manager to oversee top client relationships and drive long-term value through tailored solutions and proactive service.

You will collaborate with marketing, product, and operations teams, negotiate contracts, monitor KPIs, and identify upsell opportunities while maintaining high client satisfaction and renewal rates.

Qualifications

• Bachelor's degree in business, Marketing, or related field.
• Proven experience in account management, sales, or client services (typically 3–5 years).
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts and prioritize effectively.

Responsibilities

• Serve as the primary point of contact for assigned key accounts
• Develop deep understanding of client business goals, challenges, and industry trends
• Build and maintain strong, long-term relationships with decision-makers and stakeholders
• Identify opportunities to upsell, cross-sell, and expand account value
• Collaborate with internal teams (e.g., marketing, product, operations) to deliver customized solutions
• Monitor account performance, track KPIs, and prepare regular reports
• Resolve issues promptly and ensure client satisfaction
• Negotiate contracts, renewals, and pricing agreements
• Stay informed about competitors and market dynamics

Skills

Key account management

Sales

Client services

Communication

Education

Bachelor's degree in business, Marketing, or related field

Job description

Summary

We are seeking a strategic and client-focused Key Account Manager to oversee and grow relationships with our most valuable clients. This role is responsible for understanding client needs, delivering tailored solutions, and driving long-term business success through exceptional service and account management.

Responsibilities

• Serve as the primary point of contact for assigned key accounts
• Develop deep understanding of client business goals, challenges, and industry trends
• Build and maintain strong, long-term relationships with decision-makers and stakeholders
• Identify opportunities to upsell, cross-sell, and expand account value
• Collaborate with internal teams (e.g., marketing, product, operations) to deliver customized solutions
• Monitor account performance, track KPIs, and prepare regular reports
• Resolve issues promptly and ensure client satisfaction
• Negotiate contracts, renewals, and pricing agreements
• Stay informed about competitors and market dynamics

Skills & Qualifications

• Bachelor's degree in business, Marketing, or related field
• Proven experience in account management, sales, or client services (typically 3–5 years)
• Strong communication, negotiation, and interpersonal skills
• Ability to manage multiple accounts and prioritize effectively