99600A - Manager, Key Accounts

Colonial Group; Hauppauge (NY); On-site; USD 85,000 - 110,000; Full time

Job summary

Colonial Group is seeking a strategic Key Account Manager to oversee and grow relationships with our most valuable clients. You will serve as the primary contact, understand client goals, and tailor solutions to drive long-term success.

Collaborate with marketing, product, and operations to upsell, renew contracts, and monitor KPIs. You will build trust with decision-makers and deliver exceptional service while protecting account profitability.

Qualifications

• 3–5 years in account management, sales, or client services
• Bachelor's degree in business, marketing, or related field
• Strong communication, negotiation, and interpersonal skills
• Ability to manage multiple accounts and prioritize effectively

Responsibilities

• Serve as the primary point of contact for assigned key accounts
• Develop deep understanding of client business goals, challenges, and industry trends
• Build and maintain strong, long-term relationships with decision-makers and stakeholders
• Identify opportunities to upsell, cross-sell, and expand account value
• Collaborate with internal teams (e.g., marketing, product, operations) to deliver customized solutions
• Monitor account performance, track KPIs, and prepare regular reports
• Resolve issues promptly and ensure client satisfaction
• Negotiate contracts, renewals, and pricing agreements
• Stay informed about competitors and market dynamics

Skills

Account management

Sales

Client services

Communication

Negotiation

Interpersonal skills

Education

Bachelor's degree in business, marketing, or related field

Job description

Summary

We are seeking a strategic and client-focused Key Account Manager to oversee and grow relationships with our most valuable clients. This role is responsible for understanding client needs, delivering tailored solutions, and driving long-term business success through exceptional service and account management.

Responsibilities

• Serve as the primary point of contact for assigned key accounts
• Develop deep understanding of client business goals, challenges, and industry trends
• Build and maintain strong, long-term relationships with decision-makers and stakeholders
• Identify opportunities to upsell, cross-sell, and expand account value
• Collaborate with internal teams (e.g., marketing, product, operations) to deliver customized solutions
• Monitor account performance, track KPIs, and prepare regular reports
• Resolve issues promptly and ensure client satisfaction
• Negotiate contracts, renewals, and pricing agreements
• Stay informed about competitors and market dynamics

Skills & Qualifications

• Bachelor's degree in business, Marketing, or related field
• Proven experience in account management, sales, or client services (typically 3–5 years)
• Strong communication, negotiation, and interpersonal skills
• Ability to manage multiple accounts and prioritize effectively