Key Account Manager

RXO, Inc.; Plano (TX); On-site; USD 65,000 - 100,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) with match

Pre-tax accounts

Disability & life insurance

EAP

Career development

Paid time off

Job summary

RXO, Inc. is seeking a Key Account Manager to advocate for our top clients and drive satisfaction across North America.

You will manage a core book of business, expand accounts through ongoing relationship development, and collaborate with teams to secure favorable terms, identify carriers, and procure specialized equipment. You will maintain a deep understanding of the industry and client needs, ensure shipment integrity, and keep accurate sales and volume metrics through daily updates.

Qualifications

• Bachelor’s degree or equivalent related work or military experience.
• At least 1 year of professional experience.
• 5 years of experience in a transportation sales environment.
• Excellent verbal and written communication skills.

Responsibilities

• Advocate and liaison for RXO’s top clients to ensure overall customer satisfaction.
• Expand current customer accounts through ongoing relationship development.
• Collaborate with team members to secure terms of sale, including negotiating rates, identifying carriers, and procuring specialized equipment.
• Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales.
• Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures.
• Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics.
• Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations.

Skills

Sales experience

Communication skills

Education

Bachelor's degree or equivalent

Job description

Key Account Manager at RXO

Accelerate your career at RXO. RXO is a leading provider of transportation solutions, revolutionizing the industry with cutting‑edge technology, a massive network, and a commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

What your day‑to‑day will look like

• Serve as an advocate and liaison for RXO’s top clients to ensure overall customer satisfaction.
• Expand current customer accounts through ongoing relationship development.
• Collaborate with team members to secure terms of sale, including negotiating rates, identifying carriers, and procuring specialized equipment.
• Maintain a strong understanding of the industry and client needs; cultivate a core book of business for consistent and repeatable sales.
• Ensure the integrity of the shipment and the RXO brand by following standard processes and procedures.
• Update internal tracking and reporting systems throughout the day to maintain accuracy in sales and volume metrics.
• Monitor and ensure accurate billing; strive to ensure mutually beneficial business operations.

At a minimum, you’ll need

• Bachelor’s degree or equivalent related work or military experience.
• At least 1 year of professional experience.

It’d be great if you also have

• 5 years of experience in a transportation sales environment.
• Excellent verbal and written communication skills.

Our Benefits

• Comprehensive medical, dental, and vision plans.
• 401(k) retirement plan with up to 5% company match.
• Pre‑tax accounts to help streamline eligible expenses.
• Company‑paid disability and life insurance.
• Employee Assistance Program (EAP).
• Career and Leadership Development Programs.
• Paid time off, company holidays, and volunteer days.

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve. We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre‑employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification.

Review RXO’s candidate privacy statement here and RXO’s Privacy Notice to California Job Applicants here.