600050 - Manager, Key Accounts

BakeMark; Chicago (IL); On-site; USD 90,000 - 120,000; Full time

Job summary

BakeMark is seeking a strategic Key Account Manager to oversee and grow relationships with top clients. You will understand client goals, craft tailored solutions, and drive long-term business success through service excellence and proactive account management.

Responsibilities include owning primary client relationships, analyzing KPIs, and collaborating with marketing, product, and operations to deliver customized solutions and pricing strategies.

Qualifications

• Bachelor’s degree in business, Marketing, or related field.
• 3–5 years of account management or related experience.
• Strong communication, negotiation, and interpersonal skills.
• Ability to manage multiple accounts and prioritize effectively.

Responsibilities

• Serve as the primary point of contact for assigned key accounts.
• Develop deep understanding of client business goals, challenges, and industry trends.
• Build and maintain strong, long‑term relationships with decisionmakers and stakeholders.
• Identify opportunities to upsell, cross-sell, and expand account value.
• Collaborate with internal teams (e.g., marketing, product, operations) to deliver customized solutions.
• Monitor account performance, track KPIs, and prepare regular reports.
• Resolve issues promptly and ensure client satisfaction.
• Negotiate contracts, renewals, and pricing agreements.
• Stay informed about competitors and market dynamics.

Skills

Account management

Sales

Client services

Interpersonal skills

Education

Bachelor’s degree in business/Marketing

Job description

Summary

We are seeking a strategic and client-focused Key Account Manager to oversee and grow relationships with our most valuable clients. This role is responsible for understanding client needs, delivering tailored solutions, and driving long-term business success through exceptional service and account management.

Responsibilities

• Serve as the primary point of contact for assigned key accounts
• Develop deep understanding of client business goals, challenges, and industry trends
• Build and maintain strong, long-term relationships with decisionmakers and stakeholders
• Identify opportunities to upsell, cross-sell, and expand account value
• Collaborate with internal teams (e.g., marketing, product, operations) to deliver customized solutions
• Monitor account performance, track KPIs, and prepare regular reports
• Resolve issues promptly and ensure client satisfaction
• Negotiate contracts, renewals, and pricing agreements
• Stay informed about competitors and market dynamics

Skills & Qualifications

• Bachelor’s degree in business, Marketing, or related field
• Proven experience in account management, sales, or client services (typically 3–5 years)
• Strong communication, negotiation, and interpersonal skills
• Ability to manage multiple accounts and prioritize effectively