Key Account Manager

Whirlpool Corporation; Guaynabo (PR); On-site; USD 85,000 - 115,000; Full time

Job summary

Whirlpool Corporation seeks a Key Account Manager to drive growth and execution across assigned retail and distributor accounts. You will analyze customer behavior and market trends to build commercial growth plans, partnering with Sales and Marketing to turn data into profitable commercial execution.

The role requires a Bachelor’s degree and 3+ years in account management or sales, with fluent English and Spanish, and advanced Excel/Google Sheets skills for data-driven decision making.

Qualifications

• Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or related field.
• 3+ years of account management or sales experience.
• Fully bilingual in English and Spanish.
• Proficient in Excel, Google Sheets, and presentation tools.
• Strong negotiation, data analysis, and communication skills.

Responsibilities

• Drive account growth and sales execution across assigned retail partners and commercial accounts.
• Execute product portfolio, pricing, distribution, and promotional strategies for each account.
• Build and update regular sales forecasts to ensure product availability and demand alignment.
• Manage commercial investments and promotional budgets to ensure ROI.
• Execute in-store promotions, merchandising, and marketing initiatives to increase visibility and sell-through.
• Track competitor pricing, promotions, and product assortments to identify market risks and growth opportunities.
• Prepare annual, semi-annual, and monthly sales plans for each key client.
• Build and maintain strong relationships with retail buyers and channel partners.

Skills

Negotiation

Data analysis

Communication

Problem solving

Sales analytics

Education

Bachelor's degree

Tools

Excel

Google Sheets

PowerPoint

Google Slides

Job description

The Key Account Manager is responsible for hitting sales volume targets across assigned retail and distributor accounts. This role analyzes customer buying behavior and market trends to build commercial growth plans, partnering closely with Sales and Marketing to turn data into profitable commercial execution.

Key Responsibilities:

• Account Growth & Sales Execution: Drive brand growth and sales targets across assigned retail partners and commercial accounts.
• Commercial Strategy (4Ps): Execute product portfolio, competitive pricing, distribution, and promotional strategies for each account.
• Demand & Sales Forecasting: Build and update regular sales forecasts to ensure product availability and demand alignment.
• Trade Spend & Budget Management: Manage commercial investments and promotional budgets to ensure a positive return on investment (ROI).
• Trade Marketing Activations: Execute in-store promotions, merchandising, and marketing initiatives to increase product visibility and sell-through.
• Competitive Analysis: Track competitor pricing, promotions, and product assortments to identify market risks and growth opportunities.
• Business Planning: Prepare annual, semi-annual, and monthly sales plans for each key client.
• Client Relationships: Build and maintain strong, collaborative relationships with retail buyers and channel partners.

Qualifications:

• Education: Bachelor’s degree in Business Administration, Marketing, Industrial Engineering, or a related field.
• Experience: 3+ years of account management, commercial sales, or sales analysis experience.
• Sales Performance: Proven track record of consistently meeting sales quotas and volume targets.
• Languages: Fully bilingual in English and Spanish (oral and written).
• Tools: Advanced proficiency in Microsoft Excel, Google Sheets, and presentation tools (Google Slides / PowerPoint).
• Core Skills: Strong commercial negotiation, data analysis, problem-solving, and communication skills.