Key Account Manager

UPM; Mills River (NC); Remote; USD 90,000 - 130,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off

401(k) retirement plan

Job summary

UPM Adhesive Materials is seeking a passionate Key Account Manager to lead multi-level relationships with strategic customers across the United States. You will drive sales, craft compelling business cases, and manage all aspects of commercial execution including pricing, quotes, and service delivery.

Based in the Eastern or Central US, this fully remote role offers travel up to 50% to support key accounts, cross-functional collaboration, and opportunities to shape pricing strategies while

Qualifications

• BS degree in Business or related discipline is required.
• 5+ years of Sales Management experience in the printing or packaging industry is preferred.
• Proven ability to manage regional or national accounts and build customer relationships.

Responsibilities

• Develop and manage multi-level relationships with key customers.
• Create business cases and present data to support organizational goals.
• Oversee commercial execution including sales revenue, AV, and receivables.
• Provide price quotes, product recommendations, and service information as needed.
• Identify customer needs and close acquisition and expansion opportunities.
• Collaborate with internal teams to position products and services effectively.
• Support strategy development and regional product initiatives.

Skills

Sales management

Account management

Data analysis

Excel

Communication

Education

BS degree in Business or related discipline

Tools

Excel

MS Office

Order entry systems

Job description

Would you like to join a global, growing company that innovates for a more sustainable tomorrow? UPM could be the team for you. We are frontrunners in developing renewable alternatives to fossil-based materials. Besides enabling both businesses and consumers make more sustainable choices, we strive to create a positive UPM experience for all our employees around the world. We live by our values – trust and be trusted, achieve together, renew with courage. Together we can renew the everyday, for a future beyond fossils!

Learn more about us as a workplace upm.com/careers

UPM Adhesive Materials is looking for a Key Account Manager who will be responsible for all aspects of sales, account management and successful execution of all assigned targeted objectives within the Key Account Manager position. This position reports to the Key Account Director.

Greetings from your future manager

We’re excited to connect with a sales professional who thrives in a collaborative, high-performance environment and is motivated by both challenge and opportunity. This is a team where we genuinely support one another, push each other to raise the bar, and take pride in winning the right way. You’ll be surrounded by experienced peers who value thoughtful account leadership, strong customer relationships, and disciplined execution — all within a culture that encourages growth, accountability, and continuous development. If you’re looking for a place where you can make a meaningful impact while expanding your skills and career trajectory, this team will set you up to succeed.

- Harsha Kolluru, Key Accounts Director

What You Will Do

• You will create and deliver enhanced value to each customer and effectively develop multi-level relationships built on trust
• You will decipher and present data to build a compelling business case that is aligned with organizational expectations
• You will be responsible for the overall commercial execution, including, but not limited to, sales revenue, AV, receivables, that align across the organization
• You will have direct sales responsibilities to deliver price quotes, product recommendations, trial samples, technical support, and service information where required
• You will identify customer needs, develop unique solutions, present value proposition and successfully close a high percentage of acquisition and expansion business opportunities
• You will suggest, manage and continuously improve pricing programs and strategies for Strategic Account team and ensure product portfolio aligns with our offer and customers need
• You will collaborate with internal stakeholders to properly position products, solutions and services within identified customer base
• You will participate in applicable strategy development, business planning for region, and regional product development events

Who You Are

• You have a BS degree in Business or related discipline and 5 years of Sales Management experience in the printing or packaging industry
• You have a proven track record of managing regional or national accounts that service numerous locations within the US or globally
• You demonstrate high integrity, and initiative, and the ability to build effective internal and external networks
• You have excellent oral and written communication skills, and the ability to relate well with a diverse constituency
• You have excellent collaboration skills and can lead internal teams without direct line authority
• You effectively demonstrate the ability to develop customer relationships and accelerate sales growth, including the demonstrated analytical and innovative thinking, and the ability to approach opportunities strategically
• You must have experience with computerized order entry, Excel and basic MS Office products

This Is What We Offer To You

• A meaningful job: We have an inspiring purpose “We renew the everyday for a future beyond fossils”. Our work is impactful and transformative.
• A caring community: Our community is built on great team spirit and shared commitment. We care about each other and the well-being of our colleagues. We support the work-life balance of all our employees.
• Development opportunities: We offer you great opportunities to learn and grow throughout your career. We are an international, multi-business organization offering plenty of avenues for personal growth.
• Responsible employer: Sustainability is at the core of everything we do. We are committed to ambitious, science-based sustainability targets in all areas, from climate change mitigation to enhancing biodiversity. We foster diversity and inclusivity, offering a work environment in which everyone can be themselves.
• Comprehensive benefit package – UPM’s benefit package includes medical, dental and vision insurance, paid time off and a 401(k)-retirement plan.

Learn about ourRewarding and ourWays of working

Additionalinformation About The Position

This position is fully remote.

Travel requirements – up to 30 - 50%

Candidates must be based within the Eastern or Central U.S. time zones

While we welcome applicants from either region, we have a preference for those located in the Upper Midwest (Illinois, Wisconsin, Ohio, or Minnesota) to support key customer accounts, or near our manufacturing facilities in Illinois or North Carolina.

Country-specific information

Only candidates authorized to work within the United States without sponsorship will be considered.

UPM North America is an Equal Opportunity Employer.

UPM business / function information

UPM is a material solutions company, renewing products and entire value chains with an extensive portfolio of renewable fibres, advanced materials, decarbonization solutions, and communication papers. Our performance in sustainability has been recognized by third parties, including EcoVadis and the Dow Jones Sustainability Indices. We operate globally and employ approximately 15,800 people worldwide, with annual sales of approximately €10.3 billion. Our shares are listed on Nasdaq Helsinki Ltd.

UPM – we renew the everyday

Read more: upm.com

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