Key Account Manager

Röhlig Logistics; Cleveland (OH); On-site; USD 150,000 - 170,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental, and Vision Insurance

401(k) Plan with Company Match

Generous Paid Time Off (PTO)

Supportive Work Environment

Job summary

A logistics company in Cleveland is seeking a skilled associate for a full-time sales position. Responsibilities include developing new clients, managing existing accounts, and aiding business growth by promoting services. The ideal candidate should have strong customer service skills, experience in sales, and familiarity with freight forwarding regulations. This position offers a salary range of $150,000 - $170,000 and comprehensive benefits.

Qualifications

• Demonstrated Customer Services skills.
• Self-motivated and results driven.
• Familiar with all freight forwarding procedures and regulations.

Responsibilities

• Plan and carry out direct sales activities to attain new accounts.
• Assist in preparation and negotiation of bids, RFQs, and quotations.
• Monitor competitor activity and industry trends.

Skills

Customer Service skills

Sales and Business selling ability

Communication skills

Problem-solving ability

Education

High school graduate – some college preferred

2-5 years of industry related experience

Tools

Computer applications and reporting tools

Job description

Position Purpose

Plan and carry out direct sales activities to attain NEW accounts, with a focus but not limited to Platinum and Gold accounts, in accordance with agreed sales and business plans. Work with Regional VP/Branch Manager and Vice President of Sales to grow revenue and exceed targets by promoting and selling our business, and driving sales activity through a designated territory, while using discretion and independent judgment.

Responsible for main tasks

Plan and carry out direct sales activities to attain NEW accounts, with a focus but not limited to Platinum and Gold accounts, in accordance with agreed sales and business plans. Work with Regional VP/Branch Manager and Vice President of Sales to grow revenue and exceed targets by promoting and selling our business, and driving sales activity through a designated territory, while using discretion and independent judgment.

Sales and Business Development

• Develop NEW and prospective customers while maintaining existing accounts.
• Assist Vice President of Sales & Regional VP/Branch Managers in the preparation and negotiation of bids, RFQ’s & quotations with customers, suppliers and overseas agents.
• Assist with sales campaigns and events in conjunction with local and overseas partners.
• Co‑ordinate and attend sales visits both in the USA, and with overseas partners for aiding business development if applicable.
• Plan and manage personal business portfolio/territory according to agreed market strategy.
• Joint sales visits with other sales professionals.
• Compliance with all regulations prescribed by USA Customs/IATA/TSA/FMC and other governing bodies.
• Offer sales support for future sales offices in remote locations.
• Quoting freight costs to new customers.
• Response and follow up sales inquiries and leads using appropriate methods.

Client and Supplier Management

• Client Management of allocated customers by using established tools to achieve and exceed targets.
• Weekly follow‑up with new clients after first shipments.
• Deployment of information about all contracts with customers and suppliers to all parties.
• Ensure that any client entertainment activities are carried out in a professional and responsible manner to ensure the continuing good name of Rohlig USA.
• Ensure customer requests are completed in a timely manner and at the highest possible service level.
• Adhere to client service level agreements.
• Resolves discrepancies, while keeping records of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.

Administration

• Monitor competitor activity and industry trends.
• Attend industry related functions when required as a key representative of Rohlig USA.
• Update and maintain all relevant information about customers and sales activities on Deliverance/Enterprise system.
• Provide weekly reporting of sales activities.
• Attend meetings with sales team members.
• Attending training to develop relevant knowledge, techniques and skills if applicable.

Required skills and qualification/ education/ studies

• High school graduate – some college preferred
• Knowledge of related computer applications and reporting tools
• Familiar with all freight forwarding procedures, regulations & departments
• 2‑5 years of industry related experience required
• Demonstrated Customer Services skills
• Proven Sales and Business selling ability & success
• Self‑motivated and results driven
• Outstanding people and communication skills
• Excellent problem‑solving ability

Benefits

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking care of personal needs, or just need a mental health day, we’ve got you covered.
• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.

Seniority level

Associate

Employment type

Full‑time

Job function

Supply Chain

Industries

Transportation, Logistics, Supply Chain and Storage

Cleveland, OH $150,000 - $170,000 4 weeks ago