Key Account Traffic Controller

Rohlig USA, LLC; Houston (TX); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Generous paid time off

Job summary

Röhlig USA, LLC in Houston, TX is seeking an entry-level Writer to support customs compliance and document processing. You will handle ABI workflows, review rejections, and coordinate with internal teams to ensure accurate shipments.

The role emphasizes accuracy and timely service. You’ll maintain documentation, resolve discrepancies, and uphold ISO standards while communicating effectively with clients and colleagues in a collaborative, process-driven environment that values quality and

Qualifications

• Two years brokerage experience.
• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Ability to work independently and in a team.
• Knowledge of domestic/international geography and US regulations.

Responsibilities

• Impeccable customer service.
• Maintain and keep current customs compliance documentation.
• Process documents through the ABI system and obtain releases as appropriate.
• Review all customs rejections and information requests for clients and agencies.
• Collaborate with other departments to deliver high service levels.
• Resolve discrepancies and document via IIM for compliance.
• Adhere to ISO 9001:2015 and ISO 14001:2015 standards.

Skills

Customer service

Attention to detail

Communication skills

Teamwork

Problem solving

Job description

Shaping the Future of Logistics- Your Career Starts at Röhlig Whether it’s sea freight, air freight, or contract logistics, at Röhlig Logistics you’ll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we’ve built our reputation on reliability and trusted partnerships. Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You’ll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we’re committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.

Röhlig USA has 200 employees in 12 different locations. Join our growing team!

We’re looking for a detail-oriented Entry Writer who is passionate about accuracy, compliance, and delivering exceptional service.

• Impeccable customer service.
• Maintain and keep current customs compliance documentation.
• Process documents through the Company’s ABI system, obtaining Customs release and other government agency releases as appropriate.
• Review and monitor all Customs rejections, requests for information for clients and any other government agency, and other correspondence.
• Work closely with other departments to deliver high level of service to customers.
• Perform other duties as assigned.
• Resolves discrepancies, while keeping record of discrepancies via the Innovations and Incidents Management (IIM) to ensure compliance.
• Adhere to the minimum standard to which Rohlig USA is committed (Quality ISO 9001:2015, Environmental ISO 14001:2015).

• Ability to work with demanding deadlines
• Essentially 2 years brokerage experience
• Excellent communication skills, both verbal and written
• Ability to work independently as well as part of a team
• Must be detail oriented, thorough and accurate and have the ability to efficiently solve problems
• Knowledge of domestic and international geography including countries, major cities and ocean ports along with basic knowledge of U.S. Regulatory Laws preferred
• Ability to establish priorities and accomplish multiple tasks, must be organized
• Strong PC skills
• Proven analytical and problem-solving skills
• Work effectively via phone, fax, e-mail. Good planning and organization skills; ability to multitask and be a self-starter
• Basic knowledge of INCO terms, the Harmonized Tariff Schedule, Customs regulations and other government agency requirements:

We work continuously for more diversity and inclusion throughout the organization.

For further information about the position or the application process, please reach out to: Mark Aulisio Talent Acquisition Manager [e-mail]

More information on www.rohlig.com.

If you’re looking for a workplace where your contributions matter and your well-being is supported, we’d love to have you on board.

• Comprehensive Medical, Dental, and Vision Insurance – Keeping you and your family healthy is our priority.
• 401(k) Plan with Company Match – We’re invested in your future and help you save for retirement.
• Generous Paid Time Off (PTO) – Whether you’re planning a vacation, taking personal needs or just a mental health day, we’ve got you covered.
• Supportive Work Environment – From career development opportunities to a collaborative culture, we ensure you feel valued every step of the way.
• Salary $55,000-$65,000.