客户顾问 Client Advisor - 前滩太古里

CELINE; Chinese Camp (CA); On-site; USD 19,664 - 39,329; Full time

Job summary

CELINE is seeking a Client Advisor in China to deliver exceptional customer service and drive sales in a fast-paced luxury environment. The role involves cross-selling, client engagement, and maintaining store presentation to reflect CELINE’s premium standards.

The ideal candidate has Mandarin fluency, a college degree or higher, at least 1 year of relevant experience, and a passion for fashion. This is a long-term contract role based in China within CELINE's retail team.

Qualifications

• College degree or above.
• Minimum of 1 year of relevant experience.
• Retail luxury experience is a plus.

Responsibilities

• Provide excellent level of customer service to customers.
• Provide solutions to customers and maximize sales by cross-selling and up-selling.
• Handle customer enquiries.
• Follow up the transaction at cashier counter.
• Make follow-up calls to existing and potential customers on store events.
• Provide support in stock taking, replenishing and cleaning sales floor.
• Provide support in merchandising arrivals.
• Provide support for in-store events.
• Provide support in visual merchandising and display.
• Enforce safety, health and security rules.

Skills

Mandarin

Customer service

Teamwork

Communication

Fashion sense

Independence

Education

College degree or above

Job description

Position: Client Advisor
Contract: long‑term CONTRACT / CHINA

Overview

CELINE, founded in 1945 by Céline Vipiana, is an iconic French Leather‑Goods, Fashion & Couture House belonging to the LVMH Group. To have a chance of joining CELINE, you must thrive as a team player in a fast‑paced environment amongst passionate, agile, and authentic people.

Work Environment

As Client Advisor, and part of the Retail Team, you will participate in achieving and exceeding the sales objectives, and you will be in charge of providing a high standard of customer service.

Responsibilities

• Provide excellent level of customer service to the customers
  向顾客提供优质的客户服务
• Provide solutions to customers and to maximize sales by cross‑selling and up‑selling
  为顾客提供解决方案，并最大限度提高与之相关的连带销售
• Handle customer enquiries
  积极回应顾客的问询
• Follow up the transaction at cashier counter
  跟进店铺收银事宜
• Make follow‑up calls to existing and potential customers on store event
  及时将店铺活动等信息告知现有和潜在顾客
• Provide support in stock taking, replenishing and cleaning sales floor
  协助完成店铺库存盘点、补货及店内营业区域清洁
• Provide support in merchandising arrivals
  协助新到货品的收存工作
• Provide support for in‑store events
  协助店铺内举办的各类活动
• Provide support in visual merchandising and display
  协助店铺内货品的视觉效果和陈列事宜
• Enforce safety, health and security rules
  严格执行店铺内的保险、健康和安全规定

Qualifications

Education: College degree and above
大专学历或以上

Experience: Minimum of 1 year of relevant experience
至少1年相关经验
Retail experience preferred
零售行业经验者优先
Experience in luxury business a plus
奢侈品行业经验者优先

Competencies:

• Energetic, enthusiastic and team player
  积极、热情、具有团队协作精神
• Service oriented
  具备服务导向意识
• Tactful in handling customers
  得体应对顾客
• Good communication skill
  良好的沟通技巧
• Good fashion sense
  良好的时尚感
• Independent
  工作独立性强

Languages: Fluent in Mandarin; proficiency in other languages is an advantage
熟练掌握普通话，精通其他语言者优先考虑

Workplace: China

Potential starting date: As soon as possible

Equal Employment Opportunity Statement

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard. We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law. CELINE recruits and recognizes all types of talent and singularities.