SENIOR CLIENT ADVISOR - BAL HARBOUR

Celine; Northern (KY); Hybrid; USD 45,000 - 65,000; Full time

Job summary

CELINE is seeking a Senior Client Advisor to represent the brand with elegance and a client-centric approach. You will be the brand ambassador, guiding clients across all categories and ensuring service meets CELINE standards.

You will lead by example, support store management, develop client relationships, and contribute to achieving sales objectives while upholding grooming and brand standards, with flexibility to work evenings, weekends, and holidays.

Qualifications

• Minimum 3 years in a retail setting, preferably luxury.
• Proven ability to drive a multi-million client book through relationships.
• Strong verbal and written communication skills.

Responsibilities

• Achieve individual and team sales objectives and support the team in their sales.
• Welcome clients, advise across the brand and all product categories.
• Demonstrate sales leadership and clienteling to develop and recruit clients.
• Develop and maintain high standards of brand and product knowledge.
• Participate as a team-player and support store management in daily operations.
• Maintain CELINE grooming and behavior standards.
• Assist management with floor operations, stock, and opening/closing duties.
• Mentor and buddy new team members and support policy understanding.
• Occasionally contribute to stock/visual merchandising and after-sales.

Skills

Sales leadership

Clienteling

Communication

Problem solving

Customer service

Luxury product knowledge

Teamwork

Flexibility

Education

Business School / University or equivalent experience

Job description

Symbol of elegance and authentic luxury with its sophisticated and timeless Collections, CELINE is a French Leather-Goods and Couture House, driven by a strong artistic and holistic vision. CELINE’s ambition is to be one of the most iconic luxury brands worldwide.

To make this vision a reality we are looking for agile, passionate and authentic personalities who are eager to evolve in a highly creative and challenging environment.

YOUR WORK ENVIRONMENT

As a Senior Client Advisor, this position is an ambassador of the brand, ensuring that every Client is treated according to the CELINE standards. Senior Client Advisors strive to get to know your clients and their every need, and to guide them across all categories of the brand.

This position will be a role model to the team and will proactively support store management in establishing a client-centric mentality.

YOUR IMPACT:

• Achieve individual and team objectives, be accountable for sales results, and support the team in their sales
• Welcome every Client and enhance their experience, advise Clients across the brand and all product categories
• Demonstrate sales leadership and advanced clienteling skills, using the different tools available to develop existing and recruit new Clients and build long term Client relationships
• Develop the highest standards of brand and product knowledge
• Perform as a team-player, participate in all activities contributing to the overall objectives of the store
• Respect CELINE brand standards in terms of grooming and behavior
• Assist Management in daily operations: floor management, stock operations, and opening/closing duties
• Support the Store Manager in developing the team through mentoring and/or buddy system as well as the integration of newcomers
• Demonstrate a detailed understanding of the company’s policies and provide support to other Client Advisors when needed
• Depending on specific store needs, additional responsibilities could include stock and store operations, visual merchandising, after-sales

KEYS FOR SUCCESS

Education:

• Business School, University or “equivalent experience”

Experience:

• Position requires minimum 3 years in a retail setting, with a focus on sales, preferably in a luxury setting
• Proven experience in driving a multi-million client book through relationship building
• Action oriented; results driven
• Strong client service orientation
• Problem-solver
• Strong verbal and written communication skills
• Passion for luxury product with an appreciation for design
• Ability to work a flexible schedule based on business needs which includes, evenings, weekends and holidays

Languages: Foreign Languages a plus

OUR COMMITMENT

CELINE is an equal opportunity employer. We want to offer an inclusive environment of mutual respect where we welcome diversity and all our employees feel included, developed, and heard.

We are committed to the prevention of all discrimination, providing equal opportunities to all applicants irrespective of gender, gender expression, disability, origin, background, religious beliefs or sexual orientation or any other basis protected by law.

CELINE recruits and recognizes all types of talent and singularities.