On-Site Call Center Manager - Lead a High-Performance Team

Johnson Controls; Kansas; On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Paid vacation/holidays/sick time - 15

Comprehensive benefits package incl.

Job summary

Johnson Controls in Kansas is seeking a Call Center Manager to lead daily operations, ensure metrics are met, and deliver excellent customer service. You will coach a team to consistently perform, drive improvements, and maintain a high standard of customer experience.

You will report to the Unit Manager and collaborate across functions to achieve performance goals while fostering a positive, on-site work environment.

Qualifications

• Minimum of 2 years of management or supervisory experience in an inbound/outbound calling environment or a leadership role managing teams of 15 or more.
• Must be able to work weekends.
• Successfully complete background check.
• On-site position.

Responsibilities

• Oversee daily operation to meet metrics and goals.
• Train, prepare and motivate staff to deliver excellent service.
• Meet monthly KPIs for customer satisfaction, quality and productivity.
• Review performance reports and provide coaching to team members.
• Lead projects and collaborate with peers, trainers and other areas of the business.

Skills

People management

Strong communication

Business analysis

Business management

Relationship management

Organizational skills

Leadership

Education

Bachelor’s Degree

Job description

Johnson Controls in Kansas is seeking a Call Center Manager to lead daily operations, ensure metrics are met, and deliver excellent customer service. You will coach a team to consistently perform, drive improvements, and maintain a high standard of customer experience.

You will report to the Unit Manager and collaborate across functions to achieve performance goals while fostering a positive, on-site work environment.