Kauai Early Learning Shared Services Specialist II

Patch Hawaii; Lihue, Northern (HI, KY); Hybrid; USD 60,000 - 90,000; Full time

Benefits offered by this job

Sick and vacation leave

14 paid holidays annually

Medical, dental, vision

Flexible Spending Account (FSA)

Voluntary Benefits

401(k)

Costco Membership

Working Advantage discounts

EAP

Job summary

Patch Hawaii is seeking an Early Learning Shared Services Specialist II to collaborate with CCMS, FCCs, and partner agencies to promote the Shared Services Model. You will serve as the primary contact for CCMS and FCC providers, facilitating monthly learning communities and tracking attendance.

The role emphasizes outreach, training, and materials development, with travel and occasional extended hours as needed to support program delivery.

Qualifications

• Bachelor’s degree in Early Childhood Education or related field, or equivalent experience.
• Experience in program management and coordination.
• Advanced computer software skills in Word, Excel, Outlook; working knowledge of database apps.

Responsibilities

• Partner with agencies to foster collaborative relationships.
• Recruit and onboard Family Child Providers and centers to the Shared Services Model.
• Provide personalized support to enrollees by managing access to services.
• Present at trainings and FCC networks.
• Develop and distribute promotional materials and rack cards.
• Maintain and update the group website.
• Coordinate demos and assist with platform implementations.
• Host monthly learning and networking sessions with participants.
• Prepare and submit quarterly reports, including an annual year-end report.
• Perform other duties as assigned.

Skills

Confidential data handling

Hawaii child care landscape

DHS Licensing Rules

Driver's license

High-speed internet

Education

Bachelor’s degree in ECE or related field

Experience in program management

Microsoft Office & database knowledge

Tools

Microsoft Office

Database applications

Job description

About This Role

As the Early Learning Shared Services Specialist II, you will collaborate with Child Care Management Systems (CCMS), local Child Care Resource & Referral agencies, and Recruiters to promote and share the Shared Services Model. The Specialist II serves as the main point of contact for CCMS and Family Child Providers (FCC). Key responsibilities include facilitating monthly learning communities, tracking attendance, and promoting the Shared Services Model to FCC providers and centers. In this role, you will work closely with partner agencies, networks, and training meetings to ensure seamless service delivery.

What You'll Do

Essential Responsibilities:

• Partner with agencies to foster collaborative relationships
• Recruit and onboard Family Child Providers and centers to the Shared Services Model
• Provide personalized support to enrollees by managing access to services
• Present at training meetings and FCC networks
• Develop and distribute promotional materials, such as flyers and rack cards
• Maintain and update the group website
• Coordinate demos and assist with the implementation of various platforms
• Host monthly learning and networking sessions with participants
• Prepare and submit quarterly reports, including an annual year-end report
• Perform other duties as assigned

Work Environment: A combination of office and outdoor/travel settings

Work Schedule: Typically 7:30 a.m. to 4:30 p.m., Monday – Friday; occasional evening and weekend hours may be required

Equipment Used: Computer and standard office equipment

Requirements

Mental, Physical, and Communication Demands:Requires excellent interpersonal skills, strong verbal and written communication skills, and the ability to pay close attention to detail. Requires working independently with minimal supervision.

Minimum Qualification Requirements:

Skills and Knowledge:

• Ability to handle confidential and sensitive client information with discretion.
• Understanding of the Child Care landscape in Hawaii.
• Knowledge of DHS Licensing Rules & Regulations.
• Valid driver’s license and reliable transportation.
• Access to high-speed internet.

Education and Work Experience:

• Bachelor’s degree in Early Childhood Education (ECE) or a related field, or equivalent experience.
• Experience in program management.
• Advanced computer software skills in Microsoft Office (Word, Excel, Outlook) and working knowledge of database applications.

Benefits

• Sick and vacation leave
• 14 paid holidays annually
• Medical, dental, vision, prescription
• Flexible Spending Account (FSA)
• Voluntary Benefits
• 401 (k)
• Costco Membership
• Working Advantage discounts
• Optima Employee Assistance Program (EAP)