Kannada Voice Support & Order Care Specialist

Essencea; United States; Remote; USD 36,000 - 48,000; Full time

Job summary

Essencea in the United States is seeking a dedicated customer service professional to handle inbound calls, resolve issues across bookings, deliveries, payments, and driver support, and provide timely updates to customers.

The role emphasizes maintaining accurate CRM records, meeting daily productivity targets, and ensuring high customer satisfaction through prompt, effective solutions.

Responsibilities

• Handle inbound customer calls professionally.
• Resolve customer concerns related to bookings, deliveries, payments, cancellations, and driver support.
• Track orders and provide timely updates to customers.
• Coordinate with operations and driver partners to ensure smooth order fulfillment.
• Escalate complex issues to the appropriate teams and ensure timely resolution.
• Maintain accurate records of customer interactions in the CRM system.
• Ensure high customer satisfaction by providing prompt and effective solutions.
• Meet daily productivity, quality, and service-level targets.
• Follow company policies and maintain data confidentiality.

Job description

Essencea in the United States is seeking a dedicated customer service professional to handle inbound calls, resolve issues across bookings, deliveries, payments, and driver support, and provide timely updates to customers.

The role emphasizes maintaining accurate CRM records, meeting daily productivity targets, and ensuring high customer satisfaction through prompt, effective solutions.