Customer Service Representative - Non-Voice

ResultsCX; Indiana (PA); On-site; USD 2,600 - 4,200; Full time

Benefits offered by this job

Employee Performance Incentives

Annual Vacations

Frequent Employee events, Rewards and 

Career Growth Opportunities

Job summary

ResultsCX in Bengaluru is hiring a Customer Service Representative - Non-Voice for a full-time, onsite, night-shift role. You will handle healthcare-related queries including billing and claims, while ensuring accuracy and patient empathy.

Requirements include 6 months of healthcare BPO experience, 28 WPM with 98% accuracy, and English at B2 level. Proficiency with MS Office and CRM systems is a plus, and data privacy compliance is essential.

Qualifications

• Minimum 6 months of experience in healthcare BPO or similar domain.
• Typing speed of at least 28 WPM with 98% accuracy.
• English proficiency level B2 or higher.
• Basic understanding of US healthcare processes (claims, billing, or support).
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficiency with MS Office tools and CRM systems is a plus.

Responsibilities

• Handle inbound and outbound calls related to queries such as prior authorization, billing, claims, or patient support.
• Provide accurate information while maintaining professionalism and empathy.
• Process and manage healthcare-related documentation, claims, and billing records.
• Ensure all data entry and updates are accurate and timely.
• Handle email and chat support as required.
• Collaborate with cross-functional teams to resolve customer concerns.
• Adhere to compliance standards and data privacy regulations.

Skills

Typing 28 WPM

English B2+

Healthcare BPO

Data entry accuracy

CRM usage

Tools

MS Office

CRM systems

Job description

Description

Full Location: Bengaluru - IN

Customer Service Representative - Non-Voice --

Work onsite in our Bengaluru office!

We are looking for detail-oriented and customer-focused candidates to join our team in Bengaluru. The customer support associate will be responsible for handling healthcare-related queries and processes, ensuring they meet quality standards, compliance requirements, and client expectations. This role is ideal for candidates with experience in customer service processes and a keen eye for detail.

Job Title: Customer Service Representative - Non-Voice --

Job Type: Full-Time

Shift Timings: Night Shift

Work Environment: Work From Office

We expect greater of ourselves... What's Your Greater? Come find it at ResultsCX!

What job duties can I expect to perform as a Customer Support Representative?

• Handle inbound and outbound calls related to queries such as prior authorization of billing, claims, or patient support.
• Provide accurate information while maintaining professionalism and empathy.
• Process and manage healthcare-related documentation, claims, and billing records.
• Ensure all data entry and updates are accurate and timely.
• Handle email and chat support as required.
• Collaborate with cross-functional teams to resolve customer concerns.
• Adhere to compliance standards and data privacy regulations in

Experience Required

• Minimum 6 months of experience in healthcare BPO or similar domain.

Key Skills & Requirements

• Typing Speed: Minimum 28 words per minute (WPM) with 98% accuracy.
• English Proficiency: B-2 level or higher (excellent verbal and written communication skills).
• Basic understanding of US healthcare processes (claims, billing, or customer support preferred).
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficiency in using MS Office tools and CRM systems is a plus.

Why join our ResultsCX team?

• Employee Performance Incentives
• Annual Vacations
• Frequent Employee events, Rewards and Recognition
• Career Growth Opportunities

ResultsCX is an equal opportunity and affirmative action employer and will consider all qualified applicants without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factors under federal, state, or local law.