Voice process

Allegis Group; United States; Remote; USD 25,000 - 36,000; Full time

Job summary

Allegis Group is seeking an experienced candidate to handle inbound calls from patients, providers, and pharmacies regarding prescriptions, therapy status, and program queries. You will support benefits verification, prior authorization, patient access, and pharmacy support processes.

The role requires excellent English communication, strong problem solving, and meticulous documentation while meeting productivity, quality, and customer satisfaction targets.

Qualifications

• 2+ years of experience in International Voice Process or Inbound Customer Support.
• Mandatory experience in US Healthcare.
• Exposure to Benefits Verification, Prior Authorization, Pharmacy Support, HUB Services, or Patient Access Programs preferred.
• Excellent verbal and written English communication skills.
• Strong customer handling, problem-solving, and documentation skills.
• Willing to work night shifts from office (Manyata Tech Park, Bangalore).

Responsibilities

• Handle inbound calls from patients, providers, and pharmacies regarding prescriptions, therapy status, and program-related queries.
• Support benefits verification, prior authorization, patient access, and pharmacy support processes.
• Provide accurate information on healthcare, insurance, and reimbursement programs.
• Investigate customer concerns and coordinate resolutions through multiple systems.
• Maintain accurate documentation of all interactions while adhering to compliance requirements.
• Meet productivity, quality, customer satisfaction, and service-level targets.

Skills

Inbound calls handling

US healthcare knowledge

English communication

Tools

Microsoft Word

Job description

Roles & Responsibilities

• Handle inbound calls from patients, providers, and pharmacies regarding prescriptions, therapy status, and program-related queries.


• Support benefits verification, prior authorization, patient access, and pharmacy support processes.


• Provide accurate information on healthcare, insurance, and reimbursement programs.


• Investigate customer concerns and coordinate resolutions through multiple systems.


• Maintain accurate documentation of all interactions while adhering to compliance requirements.


• Meet productivity, quality, customer satisfaction, and service-level targets.

Preferred Candidate

• 2+ years of experience in International Voice Process or Inbound Customer Support.


• Mandatory experience in US Healthcare. [voice process | Word]


• Exposure to Benefits Verification, Prior Authorization, Pharmacy Support, HUB Services, or Patient Access Programs preferred.


• Excellent verbal and written English communication skills.


• Strong customer handling, problem-solving, and documentation skills.


• Willing to work night shifts from office (Manyata Tech Park, Bangalore).