Kahua Trainer & Systems Admin for Federal Projects

Procon Consulting, LLC; Las Vegas (NV); In loco; USD 70.000 - 100.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

401(k) plan

On-site in Las Vegas

Descrizione del lavoro

Procon Consulting, LLC in Las Vegas, NV seeks an experienced Technical Trainer / Kahua Helpdesk & System Administrator to support a federal program. You will develop and deliver training materials, provide day-to-day helpdesk support, and manage Kahua system configuration and access.

This role requires collaboration with government stakeholders and project teams to promote effective system adoption, streamline business processes, and ensure secure, efficient platform operations in a

Competenze

• Develop and deliver technical or enterprise software training to adult learners.
• Provide Tier 1 and Tier 2 help-desk support for Kahua users.
• Administer user accounts, roles, permissions, and access requests.
• Communicate complex technical concepts clearly to users with varying tech proficiency.
• Create training materials, user guides, and knowledge-base articles.

Mansioni

• Develop, maintain, and deliver role-based instructor‑led, virtual, and self‑service training for Kahua end users and system administrators.
• Create training curricula, SOPs, job aids, and system documentation.
• Assess training needs and gather user feedback for improvements.
• Troubleshoot and resolve Kahua-related access, workflows, and reports issues.
• Manage support tickets and escalate complex issues to appropriate teams.

Conoscenze

Technical training

Helpdesk support

System administration

Communication

Documentation

Formazione

Bachelor's degree in Information Systems / related field

Strumenti

Kahua

Descrizione del lavoro

Procon Consulting, LLC in Las Vegas, NV seeks an experienced Technical Trainer / Kahua Helpdesk & System Administrator to support a federal program. You will develop and deliver training materials, provide day-to-day helpdesk support, and manage Kahua system configuration and access.

This role requires collaboration with government stakeholders and project teams to promote effective system adoption, streamline business processes, and ensure secure, efficient platform operations in a