Technical Trainer - Federal Sector

Procon-Consulting; Phoenix (AZ); Hybrid; USD 85,000 - 120,000; Full time

Benefits offered by this job

Medical and dental coverage

401(k) plan

Job summary

Procon Consulting seeks an experienced Technical Trainer to design, develop, and deliver end-user training for Kahua implementations across federal construction programs. This remote role translates complex configurations into practical, user-friendly training enabling adoption.

The trainer collaborates with implementation leads and client stakeholders, delivering virtual and instructor-led sessions, creating materials, and measuring training effectiveness to ensure successful deployments.

Qualifications

• Bachelor’s degree in a related field or an equivalent combination of education and directly relevant experience.
• 5+ years of experience delivering adult or software end-user training, or 3+ years of software training experience with a professional training credential such as CPTD, APTD, CPTM, or equivalent.
• Demonstrated experience training users on enterprise SaaS, ERP, or project management platforms such as Kahua, e-Builder, Procore, Oracle Unifier, Salesforce, SAP, Workday, ServiceNow, Microsoft Dynamics, or similar systems.
• Strong instructional design skills with experience developing role-based curricula, user guides, job aids, quick-reference materials, and eLearning content.
• Ability to translate technical system functionality and business processes into clear, user-friendly instructions for technical and non-technical audiences.
• Strong facilitation and presentation skills with the ability to effectively lead both virtual and instructor-led training sessions.
• Excellent written, verbal, organizational, and interpersonal communication skills.
• Proficiency with Microsoft 365 and virtual training/collaboration tools.
• Ability to obtain and maintain a favorable federal suitability determination.
• Preferred: Hands-on Kahua experience, including Kahua certifications or coursework.
• Preferred: Experience supporting federal construction or facilities programs and familiarity with RFIs, submittals, daily reports, change management, cost controls, document management, and project closeout.
• Preferred: Experience with eLearning/LMS platforms such as Articulate, Camtasia, or TalentLMS.
• Preferred: PMP, CAPM, Prosci, or related certification and familiarity with Section 508 accessibility requirements.

Responsibilities

• Design and develop role-based training curricula for Kahua applications, including Document Management, Cost Management, Project Management, Field applications, and client-specific configurations.
• Create and maintain training materials such as instructor guides, participant guides, quick-reference guides, job aids, eLearning modules, and other user-support resources.
• Customize training content to reflect client-specific workflows, terminology, configurations, and business processes.
• Deliver engaging virtual and instructor-led training to audiences ranging from field personnel and project teams to program leadership and executives.
• Prepare training environments, sample projects, records, tasks, and scenarios that reflect realistic user workflows.
• Facilitate train-the-trainer and super-user programs to help client organizations establish sustainable internal training capabilities.
• Provide post-go-live user support through office hours, refresher training, targeted coaching, and other adoption activities.
• Track attendance, evaluations, training completion, LMS records, user readiness, and adoption metrics.
• Evaluate training effectiveness, identify knowledge gaps and recurring user issues, and continuously improve training materials and delivery methods.
• Participate in discovery, configuration, and deployment planning sessions to identify training requirements and impacts early in the implementation lifecycle.
• Collaborate with implementation, application, data migration, change management, and help desk teams to ensure training activities align with deployment and go-live schedules.
• Maintain an organized, version-controlled training library in accordance with program quality and documentation requirements.

Skills

Instructional design

Facilitation & presentation

Communication

Training delivery

Remote training

Security clearance

Education

Bachelor’s degree or equivalent

Professional training credential (CPTD/APTD/CPTM)

Tools

Kahua

e-Builder

Procore

Oracle Unifier

Salesforce

SAP

Workday

ServiceNow

Microsoft Dynamics

Job description

Procon Consulting is a top-ranked construction management and technology consulting firm with more than 25 years of experience delivering high-impact projects across the U.S. and worldwide. An ENR Top 100 CM/PM firm, we specialize in program management, project controls, commissioning, and technology and offer an excellent platform to grow your career while shaping the future of the built environment.

Procon is seeking an experienced Technical Trainer to design, develop, and deliver end-user training for enterprise Kahua implementations supporting federal construction and facilities programs. This remote role will be responsible for translating configured technology and business processes into practical, easy-to-understand training that enables users to confidently adopt the platform.

The Technical Trainer will work closely with implementation leads, application subject-matter experts, and client stakeholders to develop training materials, facilitate virtual and instructor-led sessions, support users through system deployments, and measure training effectiveness.

This position does not offer employment visa sponsorship. Candidates must be authorized to work in the United States without current or future sponsorship.

Qualifications and Skills

• Bachelor’s degree in a related field or an equivalent combination of education and directly relevant experience.

• 5+ years of experience delivering adult or software end-user training, or 3+ years of software training experience with a professional training credential such as CPTD, APTD, CPTM, or equivalent.

• Demonstrated experience training users on enterprise SaaS, ERP, or project management platforms such as Kahua, e-Builder, Procore, Oracle Unifier, Salesforce, SAP, Workday, ServiceNow, Microsoft Dynamics, or similar systems.

• Strong instructional design skills with experience developing role-based curricula, user guides, job aids, quick-reference materials, and eLearning content.

• Ability to translate technical system functionality and business processes into clear, user-friendly instructions for technical and non-technical audiences.

• Strong facilitation and presentation skills with the ability to effectively lead both virtual and instructor-led training sessions.

• Excellent written, verbal, organizational, and interpersonal communication skills.

• Proficiency with Microsoft 365 and virtual training/collaboration tools.

• Ability to obtain and maintain a favorable federal suitability determination.

• Preferred: Hands-on Kahua experience, including Kahua certifications or coursework.

• Preferred: Experience supporting federal construction or facilities programs and familiarity with RFIs, submittals, daily reports, change management, cost controls, document management, and project closeout.

• Preferred: Experience with eLearning/LMS platforms such as Articulate, Camtasia, or TalentLMS.

• Preferred: PMP, CAPM, Prosci, or related certification and familiarity with Section 508 accessibility requirements.

Responsibilities and Duties

• Design and develop role-based training curricula for Kahua applications, including Document Management, Cost Management, Project Management, Field applications, and client-specific configurations.

• Create and maintain training materials such as instructor guides, participant guides, quick-reference guides, job aids, eLearning modules, and other user-support resources.

• Customize training content to reflect client-specific workflows, terminology, configurations, and business processes.

• Deliver engaging virtual and instructor-led training to audiences ranging from field personnel and project teams to program leadership and executives.

• Prepare training environments, sample projects, records, tasks, and scenarios that reflect realistic user workflows.

• Facilitate train-the-trainer and super-user programs to help client organizations establish sustainable internal training capabilities.

• Provide post-go-live user support through office hours, refresher training, targeted coaching, and other adoption activities.

• Track attendance, evaluations, training completion, LMS records, user readiness, and adoption metrics.

• Evaluate training effectiveness, identify knowledge gaps and recurring user issues, and continuously improve training materials and delivery methods.

• Participate in discovery, configuration, and deployment planning sessions to identify training requirements and impacts early in the implementation lifecycle.

• Collaborate with implementation, application, data migration, change management, and help desk teams to ensure training activities align with deployment and go-live schedules.

• Maintain an organized, version-controlled training library in accordance with program quality and documentation requirements.

Physical Requirements

This position requires regular onsite presence in an active construction environment. The employee must be able to perform the essential functions of the position, with or without reasonable accommodation, including:

• Walking and standing for extended periods while performing site observations and inspections.

• Navigating active construction areas, including stairs, uneven surfaces, temporary walkways, and varying elevations.

• Occasionally bending, stooping, kneeling, crouching, reaching, and climbing as necessary to observe construction activities.

• Accessing mechanical, electrical, utility, process, and other construction areas as required.

• Wearing required personal protective equipment (PPE) and complying with all applicable site safety requirements.

• Working in indoor and outdoor environments with exposure to typical construction-site conditions, including noise, dust, weather, and temperature fluctuations.

• Occasionally lifting and carrying up to 25 pounds.

Salary commensurate with experience.

Procon offers competitive salaries and a comprehensive benefits package, including full medical/dental insurance and 401(K) plan. Procon is an equal opportunity employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, disability, veteran status, sexual orientation, or any other protected factor.