Kahua Trainer & Helpdesk System Administrator

Procon Consulting, LLC; Nellis Air Force Base Census-Designated Place (NV); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Medical/dental insurance

401(k) plan

Job summary

Procon Consulting, LLC in Las Vegas, NV seeks an experienced Technical Trainer / Kahua Helpdesk & System Administrator to train users, support Kahua operations, and administer the platform for a federal program.

You will develop training materials, deliver instructor-led and virtual sessions, manage user access, and troubleshoot issues while collaborating with government stakeholders to promote platform adoption and compliance.

Qualifications

• Experience delivering technical or enterprise software training to adult learners.
• Experience providing helpdesk support, application support, system administration, or software implementation assistance.
• Ability to communicate complex technical and business concepts to users with varying levels of technical proficiency.
• Experience developing training materials, user guides, and knowledge articles.
• Strong troubleshooting, customer service, and stakeholder management skills.
• Ability to manage multiple requests and work independently in a client-focused environment.
• Ability to meet federal background & work authorization requirements.
• Direct experience with Kahua administration and configuration is preferred.

Responsibilities

• Develop, maintain, and deliver role-based instructor-led, virtual, and self-service training for Kahua end users and system administrators.
• Create training curricula, job aids, SOPs, system documentation, and knowledge-base materials.
• Assess training needs, gather feedback, and implement improvements to training programs.
• Provide Tier 1 and 2 helpdesk support for Kahua users per established procedures.
• Troubleshoot and resolve issues related to user access, workflows, reports, and platform functionality.
• Manage and track support tickets and escalate complex issues to appropriate teams.
• Administer user accounts, roles, permissions, groups, and access requests.
• Support system configuration, maintenance, and updates including dashboards and references.
• Maintain training records and performance metrics; document resolutions.
• Collaborate with client stakeholders to identify adoption challenges and improve processes.
• Support system testing, software updates, and change-management initiatives.
• Ensure compliance with federal regulations, cybersecurity standards, and client security protocols.
• Perform additional technical training, helpdesk, and administration duties as needed to support Kahua implementation.

Skills

Technical training

Helpdesk support

System administration

Stakeholder management

Communication

Documentation

Adult learning

Education

Bachelor’s degree in Information Systems, Business, Education, Construction Management, Engineering, or related field

Tools

Kahua

Job description

Procon Consulting, LLC in Las Vegas, NV seeks an experienced Technical Trainer / Kahua Helpdesk & System Administrator to train users, support Kahua operations, and administer the platform for a federal program.

You will develop training materials, deliver instructor-led and virtual sessions, manage user access, and troubleshoot issues while collaborating with government stakeholders to promote platform adoption and compliance.