K-12 Technology Support & Training Specialist

Ann Arbor Public Schools; United States; On-site; USD 40,000 - 70,000; Full time

Job summary

Ann Arbor Public Schools is seeking a dedicated technology support specialist to provide first-line assistance for district computers, tablets, software and peripheral devices. You will assist faculty, staff and students, troubleshoot issues, and help maintain the technology environment across buildings.

The role requires strong problem-solving, communication, and the ability to train others on various educational technologies.

Qualifications

• Associates degree or certification in a computer-related field.
• ACHDS, ACTC, ACMT, MCP, A+ certification or equivalent experience.
• Familiarity with MacOS, iOS, Windows, ChromeOS and Android.
• Experience providing first-level technical support in an educational setting.

Responsibilities

• Provide first-line technical support to district faculty, staff and students for all district technology.
• Provide training to building personnel at professional development days.
• Monitor daily status of technology in the assigned support area.
• Maintain technology inventory for assigned buildings.
• Assist teachers with use of technology in the classroom.
• Manage help desk requests and assist on all district technologies.

Skills

MacOS

iOS

Windows

ChromeOS

Android

Customer service

Education

Associates Degree or certification in a computer-related field

ACHDS

ACTC

ACMT

MCP

A+ Certification

Tools

Networking basics

Printer/Scanner/Copier

Wi-Fi

Job description

Ann Arbor Public Schools is seeking a dedicated technology support specialist to provide first-line assistance for district computers, tablets, software and peripheral devices. You will assist faculty, staff and students, troubleshoot issues, and help maintain the technology environment across buildings.

The role requires strong problem-solving, communication, and the ability to train others on various educational technologies.