K-12 Tech Support Specialist: Troubleshoot & Enable

Lightspeed Systems; Austin (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

State-of-the-art fitness center

Private chef serving lunch

Pet-friendly office environment

Job summary

Lightspeed Systems is seeking a Technical Support Specialist in Austin, Texas. In this role, you'll provide exceptional technical support to K-12 education clients, troubleshooting various product issues and ensuring customer satisfaction.

The ideal candidate should have a Bachelor’s degree in information technology or related fields, with at least 6 months of relevant experience. You will work in a collaborative environment to engage and help customers use Lightspeed's solutions effectively.

Qualifications

• 6+ months of technical support, help desk, or customer support experience.
• Familiarity with Windows and macOS operating systems.
• Strong written and verbal communication skills.

Responsibilities

• Provide technical support to customers through various channels.
• Troubleshoot software, device, networking, and configuration issues.
• Document and prioritize product issues when necessary.

Skills

Troubleshooting

Customer service

Technical communication

Organization

Teamwork

Education

Bachelor’s degree in information technology or Computer Science

Job description

Lightspeed Systems is seeking a Technical Support Specialist in Austin, Texas. In this role, you'll provide exceptional technical support to K-12 education clients, troubleshooting various product issues and ensuring customer satisfaction.

The ideal candidate should have a Bachelor’s degree in information technology or related fields, with at least 6 months of relevant experience. You will work in a collaborative environment to engage and help customers use Lightspeed's solutions effectively.