K-12 SIS Trainer & Tech Support Specialist

Jefferson-Lewis-Hamilton-Herkimer-Oneida BOCES; Town of West Seneca (NY); On-site; USD 71,635,000 - 75,768,000; Full time

Benefits offered by this job

Education stipends

Professional development

Job summary

Erie 1 BOCES seeks a customer-focused, technically skilled professional to support K-12 districts using PowerSchool SIS. The role includes training delivery, documentation, and system configuration support on-site at West Seneca, NY.

Responsibilities include in-person and virtual sessions, responsive support, and creating user guides. Minimum qualifications emphasize education IT experience and strong communication.

Qualifications

• Experience with PowerSchool SIS in educational settings.
• Ability to create user guides and training materials.
• Strong problem-solving and communication skills in a school district context.

Responsibilities

• Deliver in-person and virtual training sessions for district staff.
• Provide technical support via phone, email, and ticketing systems.
• Develop user guides, FAQs, and training materials for district needs.
• Collaborate with vendors and internal teams to resolve issues.
• Track training metrics and feedback to improve service delivery.

Skills

PowerSchool SIS

Technical support

Training delivery

Documentation

Student information systems

Education

Bachelor's degree

Associate's degree

High school diploma

Tools

Remote support tools

Virtual training platforms

Job description

Erie 1 BOCES seeks a customer-focused, technically skilled professional to support K-12 districts using PowerSchool SIS. The role includes training delivery, documentation, and system configuration support on-site at West Seneca, NY.

Responsibilities include in-person and virtual sessions, responsive support, and creating user guides. Minimum qualifications emphasize education IT experience and strong communication.