SIS/EMIS Training & Support Specialist

Tri-County Computer Services Association; Wooster (OH); On-site; USD 60,000 - 80,000; Full time

Job summary

Tri-County Computer Services Association in Wooster, Ohio is seeking an Educational Information Specialist/Software Support to help manage SIS/EMIS operations. The role focuses on training, troubleshooting, and ensuring data quality across EMIS processes for district staff.

The candidate will collaborate with member districts, stay current with EMIS trends, and deliver professional development while maintaining data confidentiality and strong customer support.

Qualifications

• Associate’s degree is preferred but equivalent professional experience acceptable
• Experience in customer and technical support is desired
• Ability to use productivity tools (spreadsheets, presentations) effectively
• Proven ability to read, analyze, and interpret technical documentation
• Strong written and oral communication skills
• Demonstrated integrity and organizational skills
• Ability to manage multiple tasks and adapt to changes
• Collaborate well with staff and district personnel
• Clear criminal record evidence

Responsibilities

• Maintain confidentiality with sensitive staff and student data
• Manage and resolve cases reported to TCCSA from districts in a timely manner
• Assist districts in EMIS data collection, verification, maintenance, and reporting per Ohio DEW EMIS Manual
• Attend calls, webinars, meetings and EMIS Alliance trainings as required
• Maintain proficiency with current EMIS software and SIS
• Provide professional development training on EMIS reporting to district staff
• Keep users informed of best practices, changes or updates to software modules
• Prepare and distribute training documentation for effective user support
• Escalate incidents to the appropriate state support agency
• Perform other duties as assigned by the Executive Director or designee
• Set a professional image for TCCSA and maintain cooperative relationships with staff
• Communicate effectively as part of the Student Services Team
• Organize tasks, prioritize, and meet deadlines under pressure
• Maintain attendance and adapt to high-volume periods
• Work with minimal supervision on multiple responsibilities

Skills

Customer support

Technical support

Software tools

EMIS knowledge

Communication skills

Education

Associate’s degree or higher

Tools

Helpdesk software

Job description

Tri-County Computer Services Association in Wooster, Ohio is seeking an Educational Information Specialist/Software Support to help manage SIS/EMIS operations. The role focuses on training, troubleshooting, and ensuring data quality across EMIS processes for district staff.

The candidate will collaborate with member districts, stay current with EMIS trends, and deliver professional development while maintaining data confidentiality and strong customer support.