K-12 SaaS Account Growth Manager

Socket.dev; Oregon (WI); On-site; USD 70,000 - 110,000; Full time

Job summary

Incident IQ is seeking an Account Manager to expand relationships with current customers in the K-12 SaaS space. Reporting to the Sales Director, you will develop upsell opportunities, coordinate with Customer Success, and translate product value into outcomes that drive ARR growth.

The ideal candidate brings 2+ years in account management, excellent communication and presentation skills, and a collaborative, process-driven mindset.

Qualifications

• Four year college degree or equivalent experience.
• Minimum of 2 years account management or customer relationship experience.
• Exceptional communication skills, both written and verbal, with the ability to simplify complex technology.
• Exceptional group presentation skills - compelling and persuasive style.
• Highly organized and process driven work habits.
• Driven individual with ability to work independently and within a team environment in a competitive marketplace.
• Experience in SaaS sales to the K12 market is highly preferred.
• Ability to travel 25%.

Responsibilities

• Identify upsell and cross sell opportunities within assigned customer accounts.
• Meet and exceed sales results - upsell and cross sell ARR targets.
• Partner closely with CSMs to ensure customers are successful and happy with their products.
• Manage and nurture customer expansion by developing program-level best practice adoption and customer assessments.
• Communicate customer stories and best practices in a compelling persuasive way.
• Develop keen understanding of the value drivers of iiQ offerings for current customers.
• Partner with internal teams to optimize customer expansion, satisfaction, and retention rates.
• Foster an environment of collaboration and ongoing learning with internal teams.
• Communicate and present target account activity, performance, and forecasting to leadership (weekly, monthly, quarterly).
• Generate ad hoc reports for internal departments as needed.

Skills

Account management

Communication

Presentation skills

Organization

Independence

Team collaboration

Salesforce

Microsoft Office

Google Suite

SaaS sales

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Google Suite

Job description

Incident IQ is seeking an Account Manager to expand relationships with current customers in the K-12 SaaS space. Reporting to the Sales Director, you will develop upsell opportunities, coordinate with Customer Success, and translate product value into outcomes that drive ARR growth.

The ideal candidate brings 2+ years in account management, excellent communication and presentation skills, and a collaborative, process-driven mindset.