K-12 IT Help Desk Technician: Student & Staff Support

Schaumburg Community Consolidated School District 54; Schaumburg (IL); On-site; USD 50,000 - 61,000; Full time

Job summary

Schaumburg Community Consolidated School District 54 is seeking a Help Desk Technician to provide first-line technical support for staff and students. You will be the primary contact for technology assistance and will help resolve issues across Windows and Apple devices, productivity apps, and classroom technology.

Working closely with the Help Desk Supervisor and other Technology Services teams, you will document requests, maintain asset records, and contribute to knowledge base articles.

Qualifications

• Associate's degree or equivalent work experience in IT.
• 2+ years providing technical support in a customer-service environment.
• Experience supporting Windows and Apple devices.
• Strong troubleshooting, communication, and customer service skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Respond to service requests as the primary point of contact for staff and students.
• Troubleshoot hardware, software, and peripheral issues.
• Document requests and resolutions in the district's ITSM system.
• Escalate complex issues to appropriate Technology Services teams.
• Collaborate with Buildings Techs and other units to coordinate on-site support.

Skills

Windows support

Apple support

Customer service

Troubleshooting

Communication

Time management

Education

Associate's degree in Information Technology or equivalent

Tools

ITSM platform

Microsoft 365 apps

Google Workspace

Job description

Schaumburg Community Consolidated School District 54 is seeking a Help Desk Technician to provide first-line technical support for staff and students. You will be the primary contact for technology assistance and will help resolve issues across Windows and Apple devices, productivity apps, and classroom technology.

Working closely with the Help Desk Supervisor and other Technology Services teams, you will document requests, maintain asset records, and contribute to knowledge base articles.