K-12 Tech Support & Training Specialist

Urbana School District #116; Urbana (IL); On-site; USD 61,978,000 - 75,937,000; Full time

Job summary

Urbana School District #116 is seeking a Technology Specialist to provide customer service-oriented technical support for students and teachers. Working with the technology department, you install, maintain, and repair District hardware and software to ensure reliable access to technology.

The role requires responding to helpdesk tickets, troubleshooting devices, deploying end-user devices, and documenting procedures.

Qualifications

• Strong administration skills with Windows and Mac Operating Systems.
• Strong hardware and software troubleshooting skills.
• Knowledge of computer best practices and system security principles.
• Maintain an organized working environment.
• Ability to effectively follow clear, detailed policies and operating procedures.

Responsibilities

• Responds to end-user helpdesk tickets in a timely manner.
• Troubleshoots and resolves hardware and software network issues.
• Report and elevate critical IT issues.
• Configures and deploys end-user devices.
• Maintains inventory and documentation.

Skills

Windows Admin

Mac Admin

Troubleshooting

Security best practices

Documentation

Policies & procedures

Communication

Teamwork

Customer service

Attention to detail

Education

High School Diploma

Job description

Urbana School District #116 is seeking a Technology Specialist to provide customer service-oriented technical support for students and teachers. Working with the technology department, you install, maintain, and repair District hardware and software to ensure reliable access to technology.

The role requires responding to helpdesk tickets, troubleshooting devices, deploying end-user devices, and documenting procedures.