K-12 Computer & Tech Support Specialist

Hart; Hartwell, Northern (GA, KY); Hybrid; USD 36,000 - 54,000; Full time

Job summary

Hart County Charter System in Hartwell, GA is seeking a Computer Technician to support faculty, staff, and students with hardware, software, and network issues.

You will install, configure, and repair district technology, maintain inventory, document activity, and follow cybersecurity procedures while collaborating with the Technology Department. Strong communication and independent work in a K-12 environment are essential.

Qualifications

• High school diploma or GED required.
• Knowledge of computer hardware, operating systems, software, and peripherals.
• Ability to diagnose and resolve common hardware, software, connectivity, and user-account issues.
• Strong verbal, written, telephone, and customer-service communication skills.
• Ability to organize work, document service activities, manage priorities, and work independently.
• Previous technical-support experience and relevant industry certifications preferred.
• Experience supporting technology in a K-12 educational environment preferred.

Responsibilities

• Install, configure, maintain, troubleshoot, and repair computers, Chromebooks, peripherals, and other district technology equipment.
• Provide timely technical support to faculty, staff, and students for hardware, software, operating systems, applications, and connectivity issues.
• Respond to and document support requests through the district technology support and ticketing system.
• Deploy and maintain district-approved software, applications, operating systems, and device configurations.
• Assist with the installation, troubleshooting, and maintenance of classroom instructional technology, printers, audiovisual equipment, and other technology systems.
• Assist with basic wired and wireless network troubleshooting under the direction of Technology Department leadership.
• Maintain accurate inventory, assignment, repair, service, and disposition records for district technology assets.
• Diagnose equipment failures and perform or coordinate repairs and replacements as appropriate.
• Follow district cybersecurity, data privacy, acceptable-use, and technology-security procedures.
• Assist with user accounts, passwords, access, and other technology services within assigned permissions.
• Support technology projects, deployments, upgrades, and other departmental initiatives.
• Communicate effectively with users regarding problem status, resolution, and appropriate use of technology.
• Escalate problems requiring advanced technical or administrative intervention to the appropriate Technology Department staff.
• Maintain current knowledge of technologies and practices relevant to assigned responsibilities.
• Maintain regular and punctual attendance and perform assigned responsibilities effectively and efficiently.
• Maintain professional conduct, appearance, and communication when interacting with students, employees, parents, vendors, and the public.
• Maintain confidentiality and comply with applicable district policies and local, state, and federal requirements, including applicable professional ethical standards.
• Demonstrate initiative, sound judgment, and the ability to perform routine responsibilities with limited supervision.
• Work cooperatively with Technology Department staff, school personnel, and other departments and adapt to changing priorities.
• Participate in relevant training and professional development and apply acquired knowledge to assigned responsibilities.
• Perform other duties and responsibilities consistent with the position as assigned by the supervisor.

Skills

Computer hardware knowledge

Operating systems

Software & peripherals

Diagnostics & troubleshooting

Customer service communication

Documentation & organization

Technical-support experience

Education

High school diploma or GED

Industry certifications preferred

Job description

Hart County Charter System in Hartwell, GA is seeking a Computer Technician to support faculty, staff, and students with hardware, software, and network issues.

You will install, configure, and repair district technology, maintain inventory, document activity, and follow cybersecurity procedures while collaborating with the Technology Department. Strong communication and independent work in a K-12 environment are essential.