Junior Wellness Clinic Manager - Lead Customer Care

JEM Wellness Brands; Durham (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Company contributed medical insurance

Vision, Dental, Accident, Short-Term &

Long Term-Disability and Lifeinsurance

401(k) retirement plan

Paid Time Off

Discounted pet insurance

Flexible schedule

Product and service training

Employee Assistance Program

40% off all products

Long-term career planning and/orAdvanc

Job summary

Massage Envy in Durham is seeking friendly team members to deliver exceptional customer service and guide clients through Total Body Care offerings. You will educate clients on services, book appointments, and help drive repeat visits while maintaining a welcoming environment.

The role involves assisting guests, answering inquiries, and supporting clinic operations with a flexible, full-time schedule. Training and career growth opportunities are available within a caring team.

Qualifications

• Must be 18 years or older.
• High school diploma or equivalent; retail or sales experience preferred.
• Able to think critically with strong math and computer skills and multitask effectively.
• Excellent people skills and ability to build positive relationships with guests.
• Knowledge of massage and skin care services appreciated and supportive of total body care.

Responsibilities

• Provide outstanding customer service and help clients feel valued and understood.
• Educate clients on services and products; promote the Wellness Program and book future services.
• Answer phones and emails, greet clients, schedule services, and manage clinic flow.
• Grow and retain a client base through in-person and phone/email outreach.

Skills

Customer service

Sales

Multitasking

Math skills

Computer skills

People skills

Education

High school diploma or equivalent

Job description

Massage Envy in Durham is seeking friendly team members to deliver exceptional customer service and guide clients through Total Body Care offerings. You will educate clients on services, book appointments, and help drive repeat visits while maintaining a welcoming environment.

The role involves assisting guests, answering inquiries, and supporting clinic operations with a flexible, full-time schedule. Training and career growth opportunities are available within a caring team.