Clinic Experience & Growth Manager

JEM Wellness Brands; Apex (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Company contributed medical insurance

Vision, Dental, Accident, Short-Term &

Long Term-Disability

Life insurance

401(k) retirement plan

Paid Time Off

Discounted pet insurance

Flexible schedule

Product and service training

Employee Assistance Program

40% off all products

Long-term career planning

Job summary

Massage Envy is seeking team members for a full-time role at our Apex, NC location. You will provide outstanding customer service, promote Total Body Care services, sell wellness programs, and help schedule and manage client appointments to build a loyal client base.

Applicants should have a high school diploma, retail or sales experience preferred, and strong math and computer skills with excellent people skills to connect with guests and support a positive wellness environment.

Qualifications

• Must be 18 years or older.
• Have a high school diploma (or equivalent) and previous retail or sales experience (preferred).
• Are critical thinkers with excellent math and computer skills and the ability to multitask.
• Have great people skills and can establish positive relationships with guests.
• Are supporters of total body care with a general knowledge of massage and skin care services.

Responsibilities

• Provide outstanding customer service and help everyone feel valued and understood
• Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
• Support clinic flow by greeting clients, scheduling services, answering phone calls, responding to emails, and addressing questions
• Help grow and retain a client base both in-person and through phone/email outreach

Skills

Customer service

Sales experience

Mathematics

Computer skills

People skills

Education

High school diploma or equivalent

Tools

POS systems

Job description

Massage Envy is seeking team members for a full-time role at our Apex, NC location. You will provide outstanding customer service, promote Total Body Care services, sell wellness programs, and help schedule and manage client appointments to build a loyal client base.

Applicants should have a high school diploma, retail or sales experience preferred, and strong math and computer skills with excellent people skills to connect with guests and support a positive wellness environment.