Junior Universal Banker: Cash, Service & Growth

Byline Bank; Chicago (IL); On-site; USD 28,000 - 38,000; Full time

Job summary

Byline Bank in Chicago is seeking a Teller to join our team. You will greet customers, process transactions, open accounts, and promote bank services while ensuring accuracy and regulatory compliance.

As a teller, you will support branch operations and collaborate with Universal Bankers and the sales team to grow deposits and relationships. This role emphasizes service excellence and attention to detail in a fast-paced environment.

Qualifications

• High School Degree or GED required.
• Some work experience preferred.
• 1+ years of experience as a teller or personal banker is a plus.
• Bi-lingual proficiency in Spanish preferred
• Must be detail oriented with excellent organizational skills.
• Team player with a strong desire to learn, exercise good leadership skills, independent judgment, discretionary thinking, creativity and be able to work in a fast-paced environment.
• Strong knowledge of Microsoft Office preferred.
• Working knowledge of banking regulatory requirements.
• Knowledgeable about a wide variety of retail bank products and administrative support
• Strong time management skills and attention to detail.
• Ability to communicate in a professional, accurate, and clear manner with internal & external stakeholders.
• Makes sound judgments regarding customer service and risk to the bank, effectively balancing both.
• Continue to look for ways in which to complete tasks and duties in an efficient, cost-effective, and productive manner, without sacrificing excellent customer service.
• Must be able to lift 30 pounds.

Responsibilities

• Greets customers and direct incoming calls to appropriate staff.
• Accurately processes transactions and new account openings in a timely and professional manner.
• Constantly looks for ways to improve processes that will improve the customer’s experience and communicate those ideas to Branch Management.
• Assess and handles retail customers’ banking needs and obtain and process customer/account information, including cash handling.
• Assists with opens and services accounts and identifies cross-selling opportunities for new and existing customers.
• Assists UBs with calls on potential or existing customers to develop new business by promoting our bank’s services and products, with the goal of expanding relationships and bank profitability.
• Displays exceptional customer service and sales skills and maintains a professional attitude.
• Maintains accuracy and compliance in all account documentation.
• Minimizes risk of losses, including cash differences and other controllable losses.
• Maintains current knowledge of all Federal and State laws and regulations, along with the Bank’s policies and procedures.
• Processes teller transactions in an accurate and timely manner (e.g. deposits, withdrawals, payments, transfers, check cashing, negotiable purchasing, etc.).
• Processes and validates accuracy of coin and currency amounts related to incoming and outgoing cash shipments.
• The incumbent also maintains current knowledge of competitor products, services, and current promotions.
• All other duties as assigned.

Skills

Bilingual Spanish

Detail oriented

Team player

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Byline Bank in Chicago is seeking a Teller to join our team. You will greet customers, process transactions, open accounts, and promote bank services while ensuring accuracy and regulatory compliance.

As a teller, you will support branch operations and collaborate with Universal Bankers and the sales team to grow deposits and relationships. This role emphasizes service excellence and attention to detail in a fast-paced environment.