Junior Systems Administrator: Grow in IT & User Support

Charles IT; Chesapeake (VA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Holidays

PTO

401K

Bonuses

Dry Cleaning

Break Room

Team Lunches

Professional Development

Team-building Outings

Job summary

Charles IT in Chesapeake, VA is seeking a Jr Systems Administrator to join our growing IT team. You will handle first-level tickets escalated to the team and help keep our IT infrastructure running smoothly while building a foundation for more advanced responsibilities.

You’ll focus on setting up and decommissioning user accounts and computers and troubleshooting day-to-day issues, while delivering reliable, friendly support to clients and colleagues.

Qualifications

• Associate or Bachelor's degree in CS/IT or related field.
• 2+ years in MSP or technical support environment.
• Certifications: CompTIA A+, Network+, Server+, CySA+, MS-900, AZ-900, (ISC)2 CI/Cybersecurity.
• Excellent communication skills essential for success.
• Ability to manage multiple tasks in a fast-paced, client-focused team.
• Self-driven with ability to work independently.
• Excellent organizational skills and attention to detail.

Responsibilities

• Diagnose and resolve hardware, software, and network issues.
• Support Windows, Linux, and macOS.
• Manage user accounts using Active Directory.
• Assist with software installation, configuration, and troubleshooting.
• Provide basic networking support (IP, DNS, VPN).
• Configure, install, and support desktops, laptops, printers, and peripherals.
• Coordinate with third-party vendors for repairs and updates.
• Provide timely, professional end-user support.
• Explain technical issues clearly to non-technical users.
• Maintain documentation and time entries.
• Build relationships with clients to ensure high satisfaction.
• Handle user concerns calmly and professionally, including de-escalation.
• Other duties as assigned.

Skills

Strong communication

Multitasking

Customer-focused

Detail-oriented

Self-driven

Education

Associate or Bachelor's degree in CS/IT

Tools

Active Directory

Windows OS

Linux

macOS

Job description

Charles IT in Chesapeake, VA is seeking a Jr Systems Administrator to join our growing IT team. You will handle first-level tickets escalated to the team and help keep our IT infrastructure running smoothly while building a foundation for more advanced responsibilities.

You’ll focus on setting up and decommissioning user accounts and computers and troubleshooting day-to-day issues, while delivering reliable, friendly support to clients and colleagues.