Junior Systems Administrator: Growth-Focused IT Support

Charles IT; Stamford (CT); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life Insurance

Disability Insurance

Paid Holidays

PTO

401K

Bonuses

Free dry cleaning

Team lunches

Professional development

Job summary

Charles IT is seeking a Jr Systems Administrator in Stamford, CT to handle first-level tickets after escalation and build a solid IT foundation for growth. You will set up and decommutate user accounts and devices, troubleshoot basic issues, and provide frontline support to end users.

The role emphasizes customer service, documentation, and teamwork within a fast-paced, client-focused MSP environment. A degree in IT or CS and 2+ years in IT support are preferred.

Qualifications

• An associate or bachelor’s degree in computer science, information technology, or a related field.
• 2+ years of experience working in an MSP, internal IT environment, or a similar technical support setting.
• Preferred certifications: CompTIA A+, CompTIA Network+, Server+, CySA+, MS-900, AZ-900, ISC2 Certified in Cybersecurity

Responsibilities

• Diagnose and resolve hardware, software, and network issues
• Support operating systems such as Windows, Linux, and macOS
• Manage user accounts using tools like Active Directory
• Assist with software installation, configuration, and troubleshooting
• Provide basic networking support (IP configuration, DNS, VPN)
• Configure, install, and support desktops, laptops, printers, and peripherals
• Coordinate with third‑party vendors and IT teams for repairs, updates, and troubleshooting
• Provide timely, professional support to end users
• Communicate clearly and explain technical issues to non-technical users
• Maintain accurate documentation and time entries
• Build strong relationships with clients and ensure high satisfaction
• Handle user concerns calmly and professionally, including de‑escalation
• Other duties as assigned.

Skills

MSP experience

Customer support

Communication

Documentation

Problem solving

Independence

Education

Associate or Bachelor's degree in CS/IT

Tools

Active Directory

Windows

Linux

macOS

VPN

Job description

Charles IT is seeking a Jr Systems Administrator in Stamford, CT to handle first-level tickets after escalation and build a solid IT foundation for growth. You will set up and decommutate user accounts and devices, troubleshoot basic issues, and provide frontline support to end users.

The role emphasizes customer service, documentation, and teamwork within a fast-paced, client-focused MSP environment. A degree in IT or CS and 2+ years in IT support are preferred.