Junior Frontline Support Specialist — Global Team Growth

SOFTSWISS; Georgia; On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Private health insurance

Sports benefits

Mental Health Program

Free English lessons

Local language courses

Paid time off

Maternity leave support

Referral rewards program

Upskilling & conferences

Job summary

SOFTSWISS is seeking a Junior First Line Support Specialist to address and resolve issues related to the website. You will collaborate with multiple departments to keep our digital environment smooth and improved, while joining a large, dynamic team.

Role requires working from our Tbilisi office with a 2/2 shift schedule (12-hour shifts, day/night). English at B2+ and strong problem solving are essential to success in this position.

Qualifications

• English proficiency at B2 level or higher.
• Strong soft skills including patience, empathy and problem solving.
• Excellent typing speed and ability to use multiple software tools efficiently.
• Team player with accountability and reliability.
• Ability to ensure smooth processes and high operational quality.

Responsibilities

• Respond to inquiries and requests professionally and efficiently.
• Provide comprehensive guidance to ensure smooth service performance.
• Use internal tools and workflows effectively (training provided).
• Escalate complex cases with detailed documentation.
• Maintain high quality in communications and task handling.
• Handle high volume of tasks while maintaining professionalism.

Skills

English Proficiency

Soft Skills

Typing Speed

Team Player

Problem Solving

Job description

SOFTSWISS is seeking a Junior First Line Support Specialist to address and resolve issues related to the website. You will collaborate with multiple departments to keep our digital environment smooth and improved, while joining a large, dynamic team.

Role requires working from our Tbilisi office with a 2/2 shift schedule (12-hour shifts, day/night). English at B2+ and strong problem solving are essential to success in this position.