Junior Support Engineer — SaaS & Cloud Troubleshooter
Allego
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Benefits offered by this job
Job summary
Allego is seeking a Junior Support Engineer to join the Customer Success team as the primary technical support contact. You will analyze, reproduce, and resolve issues by leveraging logs, data, and built-in functionality, while coordinating with Product, Dev, and CS.
You’ll help document workflows and assist customers with best practices. The role emphasizes independent work in a largely remote setting, with a strong focus on customer advocacy and clear, actionable communication for bug fixes
Qualifications
- Bachelor's degree or 2 years in technical support or SAAS operation
- Experience with SQL databases
- Familiarity with cloud services (AWS preferred)
- Ability to document effectively for CS and customers
- Able to work largely remote and independently
Responsibilities
- Investigate support incidents escalated from the CS team
- Reproduce or isolate issues using logs and data
- Escalate gaps and document solutions for internal teams
- Advise PMs, developers or CS when needed
- Submit and track bug remediation or feature requests on behalf of customers
Skills
Education
Tools
Job description
Allego is seeking a Junior Support Engineer to join the Customer Success team as the primary technical support contact. You will analyze, reproduce, and resolve issues by leveraging logs, data, and built-in functionality, while coordinating with Product, Dev, and CS.
You’ll help document workflows and assist customers with best practices. The role emphasizes independent work in a largely remote setting, with a strong focus on customer advocacy and clear, actionable communication for bug fixes
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