Junior Service Advisor: Customer Care & Growth Path

Napleton Automotive Group; Maplewood, Northern (MN, KY); Hybrid; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k

Paid Vacation and Sick Time

Discounts on vehicles and services

Extensive training

Job summary

The Ed Napleton Automotive Group is seeking a Junior Service Advisor at Lexus of Maplewood. You will bridge customers and technicians, presenting repair recommendations and maintaining clear, timely communication throughout the service process.

This role offers training, competitive benefits including medical/dental/vision, 401k, paid time off, and employee discounts, with a CSI bonus opportunity and a starting hourly wage.

Qualifications

• Exceptional Customer Service skills.
• Tech-savvy and able to learn technology.
• Willingness to undergo a background check and drug screen.

Responsibilities

• Meet and greet the customer in the service drive.
• Write repair orders for customers with full transparency of cost and time estimates.
• Provide exceptional and timely communication—keeping customers updated throughout the process.
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology.
• Other duties as assigned by management.

Skills

Exceptional Customer Service

Tech Savvy

Job description

The Ed Napleton Automotive Group is seeking a Junior Service Advisor at Lexus of Maplewood. You will bridge customers and technicians, presenting repair recommendations and maintaining clear, timely communication throughout the service process.

This role offers training, competitive benefits including medical/dental/vision, 401k, paid time off, and employee discounts, with a CSI bonus opportunity and a starting hourly wage.