Automotive Service Advisor - Customer Care & Repairs

Lexus of Wayzata; Northern (KY); Hybrid; USD 60,000 - 120,000; Full time

Benefits offered by this job

Pay range $60k-$120k/yr

Medical, Dental, Vision

401k

Paid vacation

Discounts on vehicles

Ongoing training

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor to join Napleton's Lexus of Wayzata. You will act as a liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

Responsibilities include writing repair orders with transparent cost estimates, delivering outstanding service, and contributing to a smooth service lane operation. Prior service advisor experience is a plus, but not required.

Qualifications

• Exceptional Customer Service Skills.
• Tech Savvy- able to learn and utilize technology.
• Previous Automotive Service Advisor Experience is a plus but not required.
• Willingness to undergo a background check and drug screen in accordance with local law/regulations.
• 18+ years of age or older to comply with the company driving policy.

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication-keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers.
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned by management

Skills

Customer service

Tech savvy

Service advisor experience

Job description

The Ed Napleton Automotive Group is seeking a Service Advisor to join Napleton's Lexus of Wayzata. You will act as a liaison between customers and technicians, presenting repair recommendations and keeping customers informed throughout the service process.

Responsibilities include writing repair orders with transparent cost estimates, delivering outstanding service, and contributing to a smooth service lane operation. Prior service advisor experience is a plus, but not required.