Automotive Service Advisor - Customer-Driven & Tech-Savvy

Lexus-of-Wayzata; Wayzata (MN); On-site; USD 60,000 - 120,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

401k

Paid Vacation and Sick Time

Discounts on products, services, and  

Extensive training

Family Owned and Operated— 90+ years

Job summary

The Ed Napleton Automotive Group is seeking a Service Advisor for Napleton's Lexus of Wayzata. This role serves as a liaison between customers and technicians, presenting vehicle repair recommendations and maintaining top-level customer service in the service lane.

Join a large, family-owned dealer group with extensive brand representation and growth opportunities, offering comprehensive benefits and ongoing training.

Qualifications

• Exceptional Customer Service Skills
• Tech Savvy— able to learn and utilize technology
• Previous Automotive Service Advisor Experience is a plus but not required
• Willingness to undergo a background check and drug screen
• 18+ years of age or older to comply with the company driving policy

Responsibilities

• Work with customers to ensure we meet and address all vehicle maintenance needs
• Write repair orders for customers with full transparency of cost and time estimates
• Provide exceptional and timely communication—keeping customers updated throughout the process
• Communicate frequently with Technicians and Parts to ensure timely completion of work
• Exhibit a positive attitude and strong work ethic with customers and co-workers
• Utilize cutting edge Fixed Operations Technology
• Other duties as assigned by management

Skills

Customer service

Tech savvy

Job description

The Ed Napleton Automotive Group is seeking a Service Advisor for Napleton's Lexus of Wayzata. This role serves as a liaison between customers and technicians, presenting vehicle repair recommendations and maintaining top-level customer service in the service lane.

Join a large, family-owned dealer group with extensive brand representation and growth opportunities, offering comprehensive benefits and ongoing training.