Senior Tier III Service Desk Lead - Enterprise IT

Diné Development Corporation; Oregon; Hybrid; USD 120,000 - 160,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Retirement with company match

Paid time off

Job summary

Diné Development Corporation is seeking a Tier III Service Desk Lead to provide senior technical leadership for DES MES-END and related DoD enterprise environments. The role focuses on advanced troubleshooting, systems integration, and architecture assessments across complex IT landscapes.

The candidate will mentor engineers, drive major incident response, and contribute to roadmaps for reliability and security in enterprise-scale settings.

Qualifications

• Bachelor's or Master’s degree in IT/Engineering/CS or related discipline with extensive relevant experience.
• DoD 8570/8140 IAT Level II Certification required.
• Active Secret security clearance.
• Experience supporting enterprise-scale IT service delivery environments.
• Experience serving as a senior escalation resource for complex environments.
• Experience with systems engineering, integration, verification, and validation.

Responsibilities

• Serve as the highest level of technical escalation within the Tier III Service Desk organization.
• Lead analysis and resolution of highly complex enterprise infrastructure, network, endpoint, and systems issues.
• Perform technical planning, systems engineering, integration, verification, and operational readiness assessments.
• Conduct root-cause analysis and develop corrective actions for recurring service disruptions and performance issues.
• Perform architecture, infrastructure, and system assessments to identify risks and modernization opportunities.
• Collaborate with cybersecurity, operations, and program teams to implement enterprise solutions.
• Provide technical leadership, mentorship, and guidance to engineers and support personnel.
• Identify technical risks and develop mitigation strategies to minimize impact.
• Support continuous service improvement initiatives and recommend technology enhancements.

Skills

Analytical thinking

Leadership

Problem solving

Communication

Technical mentoring

Education

Bachelor's degree in IT/Engineering/CS or related field

Master's degree in IT/Engineering/CS or related field

Tools

DoD 8570/8140 IAT II Certification

ServiceNow

Cloud/Hybrid infra tools

Job description

Diné Development Corporation is seeking a Tier III Service Desk Lead to provide senior technical leadership for DES MES-END and related DoD enterprise environments. The role focuses on advanced troubleshooting, systems integration, and architecture assessments across complex IT landscapes.

The candidate will mentor engineers, drive major incident response, and contribute to roadmaps for reliability and security in enterprise-scale settings.