Junior Production Support Analyst: Python & Automation

Computer Task; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

CTG, a Cegeka company, is seeking a Production Support Analyst to help manage day-to-day production operations for a client in Dallas, TX. The role requires analyzing data, triaging issues, and developing Python scripts for automation and troubleshooting.

You will collaborate with developers, business users, and stakeholders, monitor processes, and identify opportunities to improve production support workflows. Strong English communication is essential.

Qualifications

• Entry-level technology support experience or strong IT foundations.
• Willingness to learn production support tools and processes.
• Excellent verbal and written English communication and problem-solving skills.

Responsibilities

• Support day-to-day production operations and production applications.
• Monitor processes, troubleshoot issues, and perform issue triage and escalation.
• Analyze data, identify patterns, and assist with problem resolution.
• Develop and use Python scripts for automation, troubleshooting, and support.
• Collaborate with developers, technical teams, business users, and stakeholders.
• Identify opportunities to improve production support processes.

Skills

Python scripting

Production support

Data analysis

Analytical skills

Communication

Attention to detail

Independent work

Education

Bachelor’s degree in CS/IT or related field

Job description

CTG, a Cegeka company, is seeking a Production Support Analyst to help manage day-to-day production operations for a client in Dallas, TX. The role requires analyzing data, triaging issues, and developing Python scripts for automation and troubleshooting.

You will collaborate with developers, business users, and stakeholders, monitor processes, and identify opportunities to improve production support workflows. Strong English communication is essential.