Production Support Analyst: Python & Automation

Computer Task Group, Inc

Dallas (TX)

On-site

USD 50,000 - 80,000

Full time

6 days ago

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Job summary

CTG is seeking a Production Support Analyst for our client in Dallas, TX. The role focuses on supporting day-to-day production operations, monitoring processes, and triaging issues. You will develop Python scripts for automation and collaborate with developers and business users to resolve problems.

The ideal candidate has a bachelor’s degree in CS/IT or equivalent experience and is eager to learn production support tools and workflows, with strong communication and analytical skills.

Qualifications

Bachelor’s degree preferred or equivalent experience.
Entry-level tech support or strong foundational IT knowledge.
Willingness to learn production support tools and processes.

Responsibilities

Support day-to-day production operations and production applications.
Monitor processes, troubleshoot issues, and perform issue triage and escalation.
Analyze data, identify patterns, and assist with problem resolution.
Develop and use Python scripts for automation, troubleshooting, and support.
Collaborate with developers, technical teams, business users, and stakeholders.
Identify opportunities to improve production support processes.

Skills

Python scripting

Automation

Troubleshooting

Production support

Data analysis

Pattern identification

Attention to detail

Communication skills

Self-driven

Education

Bachelor's degree in CS/IT or related field

Tools

Python

Job description

The ideal candidate has a bachelor’s degree in CS/IT or equivalent experience and is eager to learn production support tools and workflows, with strong communication and analytical skills.

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