Production Support Analyst

Computer Task; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Job summary

CTG, a Cegeka company, is seeking a Production Support Analyst to help manage day-to-day production operations for a client in Dallas, TX. The role requires analyzing data, triaging issues, and developing Python scripts for automation and troubleshooting.

You will collaborate with developers, business users, and stakeholders, monitor processes, and identify opportunities to improve production support workflows. Strong English communication is essential.

Qualifications

• Entry-level technology support experience or strong IT foundations.
• Willingness to learn production support tools and processes.
• Excellent verbal and written English communication and problem-solving skills.

Responsibilities

• Support day-to-day production operations and production applications.
• Monitor processes, troubleshoot issues, and perform issue triage and escalation.
• Analyze data, identify patterns, and assist with problem resolution.
• Develop and use Python scripts for automation, troubleshooting, and support.
• Collaborate with developers, technical teams, business users, and stakeholders.
• Identify opportunities to improve production support processes.

Skills

Python scripting

Production support

Data analysis

Analytical skills

Communication

Attention to detail

Independent work

Education

Bachelor’s degree in CS/IT or related field

Job description

CTG is seeking to fill a Production Support Analyst position for our client.

Location: Dallas, TX
Duration: 12 months

Duties:

• Support day-to-day production operations and production applications.
• Monitor processes, troubleshoot issues, and perform issue triage and escalation.
• Analyze data, identify patterns, and assist with problem resolution.
• Develop and use Python scripts for automation, troubleshooting, and support.
• Collaborate with developers, technical teams, business users, and stakeholders.
• Identify opportunities to improve production support processes.

Skills:

• Python scripting, automation, and troubleshooting.
• Production support and application support fundamentals.
• Strong analytical, problem-solving, and troubleshooting skills.
• Data analysis and pattern identification.
• Excellent attention to detail and communication skills.
• Proactive, self-driven, and able to work independently.

Experience:

• Entry-level technology support experience or strong foundational knowledge of IT/technology.
• Experience with production monitoring, issue triage, escalation, or technical support is a plus.
• Willingness to learn production support tools, processes, and business workflows.

Education:

• Bachelor’s degree in Computer Science, Information Technology, or a related field preferred, or equivalent experience.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.