Junior Operations Coordinator: Sample & Fieldwork

ZappiStore; Illinois; On-site; USD 55,000 - 60,000; Full time

Job summary

ZappiStore is seeking an entry-level Sample Operations Associate in the United States (Midwest). Under guidance from more senior colleagues you will carry out core audience, sample and fieldwork tasks so that research projects are delivered accurately and on time.

It's a learning-focused role: you will build hands-on knowledge of Zappi's platform, sample offering and suppliers, with a clear path to Sample Operations Manager, while collaborating with suppliers, customers and internal teams to

Qualifications

• 0–2 years' experience in operations or related field.
• Strong attention to detail and organisation.
• Confident written and verbal communication with customers.
• Comfortable with data and spreadsheets (Excel/Google Sheets).
• Willing to learn in a fast-paced environment with changing priorities.
• Experience with survey platforms or Salesforce is a plus.

Responsibilities

• Run feasibility checks, audience builds and fieldwork setup per SOPs.
• Track live field projects and raise risks early.
• Handle routine requests through Salesforce / Service Cloud.
• Coordinate with sample suppliers on launches and top-ups.
• Escalate non-standard or complex requests with necessary context.
• Communicate progress with customers and GTM.

Skills

0-2 years experience

Attention to detail

Organizational skills

Clear written and verbal communication

Excel/Google Sheets

Education

Bachelor's degree not required

Tools

Salesforce

Service Cloud

Job description

ZappiStore is seeking an entry-level Sample Operations Associate in the United States (Midwest). Under guidance from more senior colleagues you will carry out core audience, sample and fieldwork tasks so that research projects are delivered accurately and on time.

It's a learning-focused role: you will build hands-on knowledge of Zappi's platform, sample offering and suppliers, with a clear path to Sample Operations Manager, while collaborating with suppliers, customers and internal teams to